Merchant Services Administrator

Location

Derby, Derbyshire | United Kingdom

Job description

Join the Wowcher Team - We're Hiring a Merchant Services Administrator

Location: Derby (Embrace the office vibes - 4 days a week!)

Salary: £23,800 (1 month FTC pro rata)

Initial 1 month FTC with potential of extension and possibility of permanent position after initial month

Are you a ready to dive into the world of WOW? Established in 2011, Wowcher is the ultimate destination for unbeatable deals and unforgettable experiences in the UK.

We’ve helped thousands of people learn dog grooming, steam clean their front rooms, obtain the latest gadgets, whiten their teeth, decorate their houses, eat more healthily and even be more experimental in the bedroom…! On top of this we’ve also partnered with some of the UK’s leading brands including Graze, Build-a-Bear Workshop, Odeon, Fitness First, Diet Chef, Very.co.uk, PrettyLittleThing, Random House, EasyJet and Ocado... to name just a few!

We’re entrepreneurs at heart and love to spot a great deal! If you’re interested in being able to have a major impact on a successful, fast growing company from day 1, then read on!

Your Mission:

We are looking for a Merchant Services Administrator to manage our merchants post deal, and to assist with the administration of our deals.

The Merchant Services Administrator will be responsible for working with merchants after their deal has run on the site by resolving their queries, processing payments, checking contracts match the agreed deal and maintaining the business to merchant relationship.

Your Quests Include:

· Work alongside internal teams to manage the administration of deals.

· Provide support and reassurance to merchants and resolve any queries.

· Work closely with the internal Finance and customer support teams to handle any issues for a particular merchant.

· Work alongside the Sales Team to understand a particular merchant and their business profile.

Who you are:

· Background in an administrative role would be advantageous.

· Detail oriented, with a high level of accuracy.

· Showing initiative, motivation and focus.

· The ability to communicate efficiently – verbally and in writing.

· Strong Microsoft Office knowledge, especially Outlook and Excel.

· The ability to multitask and handle several merchants simultaneously.

· Be able to work as part of a team but take responsibility and make decisions knowing when to escalate an issue.

· An excellent ability to be professional at all times and remain calm under pressure.

· Time management skills that allow you to manage your own diary effectively.

· Ability to build rewarding merchant relationships.

· Flexible and able to quickly adapt to new situations.

Why Wowcher is your Next Stop:

Our office is like no other - it's a hub of fun and creativity!

Flexible working - blend office and home for your ideal work-life mix

25 days of holiday + 8 bank holidays (plus the option to nab 5 extra days)

Free fruit to fuel your day

Weekly breakfast feasts every Thursday - Rise and shine! Why not grab a coffee and a pastry to start your morning.

Wellness Wednesdays (hello, free massages!)

Thirsty Thursday! drinks and snack trolley - kick back and relax with a cold beer or prosecco

Games area for some friendly competition

Benefits platform Perkbox so you can get discount and rewards across the UK!

Monthly social events – All Bar Wowcher! get to know your awesome colleagues

Legendary all-company parties twice a year - don't miss out!

Cycle Scheme and Season Ticket Loan to get you moving

Auto-enrolment pension scheme. Whilst it’s great to live in the here and now, we have to make sure we’re preparing for the future, with up to 10% employer contribution.

Enhanced Employee Assistance Provider for confidential support and advice

️ Eye Care Vouchers – we’ve got you covered!

Store discounts across the Wowcher website (including travel deals!)

Smart-casual dress code every day!!

Job tags

Salary