Field Application Specialist UK
Location
Remote | United Kingdom
Job description
Lunaphore Technologies S.A. is a Swiss company born in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a game-changing chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach.
We are a team of innovators dedicated to empowering researchers in immunology, immuno-oncology, and neuroscience to push the boundaries of scientific discovery and drug development. We build solutions that simplify technology adoption of spatial biology to support the development of diagnostic tools and streamline clinical trials, ultimately improving patient outcomes.
We are seeking a highly motivated, ambitious candidate ready to make an impact in a fast-growing company, bringing awareness to the latest innovations and driving groundbreaking research forward.
For further information on Lunaphore and its products, please visit
Job Description
In this role, you will be responsible for delivering on-field support for both pre- and post-sales activities, collaborating closely with direct customers and channel partners.
Hands-on solid skills and excellent understanding of the applications, ready to join a hard-working team, and passionate about taking Lunaphore to the next level. You will play a crucial role in establishing and overseeing the Field Applications Support functions in Europe, with occasional involvement in the United States.
- Understand in depth the different applications of the product
- Attend conferences and customer meetings and present the product and applications
- Train and support customers in operating the setup, developing their application, and implementing assays properly
- Investigate problems and develop solutions to address them
- Understand all the technical aspects of the product from the device perspective as well as on the application side
- Run staining assays on the setup for testing protocols
- Collaborate effectively with Sales, Marketing, Customer support, and R&D in order to address customer needs and provide high-quality support
- Identify and keep track of all details and feedback at the customer site
- Give feedback on the customer’s experience effectively to the Lunaphore team through detailed reports and presentations
- Help define customer requirements and applications for new products
- Drive for results by consistently achieving goals and pushing to complete tasks by their deadlines
- This position includes mandatory frequent traveling to customer sites (50-70%) where necessary
- Remote employees are required to travel to the Swiss site on request to support customer application activities
#LI-remote
Qualifications
- You have a biology background: Master's or Ph.D. degree in Biology, Life sciences, Bioengineering, Medicine, or other similar background allowing you to understand the product’s applications easily
- At least 3 years of commercial field applications experience in the life science environment. However, a very strong Ph.D. scientist with a proven desire to travel, support customers, and succeed in a commercial company will be considered
- Experience in in-situ techniques, including immunohistochemistry, immunofluorescence, in-situ hybridization, and similar techniques and technologies is a strong plus
- You are hands-on and feel confident testing assays in a laboratory environment. You are skilled in managing technical work in the field
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