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Location

Edinburgh | United Kingdom

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Job description

Job Description

Job Summary:

We are expanding our Fraud Centre of Excellence with a key focus on keeping our customers and our firm safe. We have hundreds of people working 24 hours a day to do just that, from spotting and discussing unusual activity on our customers’ accounts to recovering the proceeds of crime and stopping criminals in their tracks. Everyone in our team is proud to say they play a part in fighting crime and stopping funds getting into the hands of those that want to use them for hugely impacting crimes. 

You will be a customer focused specialist, ready to progress your career in the Complex Fraud & Resolution function within Fraud Operations. The responsibilities of the Fraud Case Investigator will be to own Fraud Investigations ensuring the correct outcome is reached to protect both customers and the firm.

Job Responsibilities:

• Conducting robust and independent investigations of complex claims of Fraud in line with Payment Service Regulations reaching the correct outcome
• Supporting scam victims with a focus on education & aftercare
• Review escalated Fraud Complaints putting the customer at the forefront of our decisions ensuring a fair outcome is achieved
• Provide a tailored service for our most vulnerable customers
• Strong stakeholder engagement
• Make decisions autonomously- knowing when to consult with Leaders and others on more complex issues when required
• Identify and escalate controls risks

Required qualifications, capabilities, and skills:

• Experience in PSR (Payment Services Regulations) and CRM (Contingent Reimbursement Model code)
• Banking/Financial experience - UK Banking Risk/Fraud experience 
• Knowledge of complaint handling and the Financial Ombudsman
• Be comfortable  managing a heavy workload in various stages of completion with minimal supervision
• Have excellent communication skills
• Be customer obsessed- a passion to deliver first class service

 

#ICBCareers #ChaseUKCustomerServices

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

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Job tags

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Salary