Location
Desford, Leicestershire | United Kingdom
Job description
IT Operations Engineer
Akkodis are currently working in partnership with a global market leading client to recruit an Operations Engineer with experience of supporting high traffic websites and applications. You will provide proactive monitoring of key infrastructure, supporting the live production environment.
The Role
As an IT Operations Engineer you will proactively monitor the performance and capacity of the IT Infrastructure including response, investigation, escalation and resolution of incidents and changes affecting the business.
The Responsibilities
- Maintain vigilance to early warnings raised via the NOC monitoring wall and alarm console, ensuring that alerts are handled in accordance with agreed policies in a timely and efficient manner.
- Ensure service affecting incidents are responded to, appropriately logged, investigated and resolved, escalating where necessary.
- Ensure production systems are functioning correctly via the completion of the IT Operations daily checklist.
- Communicate effectively with senior managers and stakeholders when handling escalated issues.
- Log requests for change and incidents in the Remedy ticketing system.
- Measure the impact of system, policy or procedural change and providing prompt and accurate feedback.
- Coordinate planned maintenance work and checking for scheduling clashes for all high-risk changes.
- Disable, enable, retract and re advertise services to facilitate planned maintenance.
- Communicate with stakeholders at key times to ensure that work is proceeding according to the agreed schedule, escalating appropriately where work is delayed or does not go according to plan.
- Work as the first point of contact for the production IT service and associated Infrastructure for internal departments and senior members of staff.
The Requirements
- Proactive approach.
- Strong interpersonal and customer service skills.
- Ability to make and act on decisions when under pressure.
- Self-managed and with the ability to work unsupervised.
- Excellent analytical and troubleshooting skills with high attention to detail.
- Concise written and verbal communication skills.
- Quick learner with a willingness to learn new skills.
- Working knowledge of computer networking and Cisco technologies.
- Experience working with and troubleshooting Windows Server and Linux operating systems.
- Exposure to Scripting languages, including but not limited to; PowerShell, Python, Java, JavaScript, C#, C++, SQL is desirable.
- Flexibility to work shift rotation.
If you are looking for an exciting new challenge to join a technical leader who invest in both their people and technology, please apply now.
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Job tags
Salary
£35k - £45k per annum
