Hozpitality - Front Office Manager
Location
Bedford, Bedfordshire | United Kingdom
Job description
Hotel Name
Company Description
The Mercure Bedford Centre is ideally situated in the heart of the busy market town of Bedford and is ideal for business and leisure guests. Thanks to our prime location, we have great transport links which make getting around by rail or car a breeze. On-site parking is available, and you're within walking distance of Bedford Railway Station. On the bank of the River Great Ouse, our restaurant and bar offers beautiful panoramic views over the river and surrounding area.
We're close to the M1 and just a mile off the A6, so you'll have easy access to local attractions like the Higgins Museum, Silverstone Circuit race track, John Bunyan Museum, Bedford Park and Woburn Safari Park. We have seven air-conditioned meeting rooms fully equipped with modern technology. They're perfect for business conferences or celebratory occasions, accommodating up to 450 guests.
Our hotel is conveniently located to London Luton Airport, London Stansted Airport and London Heathrow Airport for international and domestic guests travelling by plane. Milton Keynes, Cambridge and Central London are all within reach too.
A little more information: You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.
Our hotel offers 121rooms, and a River View Restaurant .
Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Job Description
What you'll do... - You will ensure all our guests feel they are treated as individuals and will want to return.
- Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering and developing them, and creating an environment where people can be themselves.
- Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
- Ensure that all hotel Standard Operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Ensure a good relationship is maintained between Front Office, Housekeeping, Maintenance and F&B.
- To be fully aware, and competent in, all health and safety procedures and policies.
- To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
- Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
- Assist the sales team with site inspections and be confident on the hotel facilities.
Qualifications
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
- You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
- A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.
Additional Information
Salary: From £32,000 to £37,000 per annum
As part of our team you can have:
- Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Job tags
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