Customer Service Coordinator

Location

Cheltenham, Gloucestershire | United Kingdom

Job description

In a Nutshell…

We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Cotswolds, at our Bishops Cleeve office in Cheltenham. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. You will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home.

We are pleased to say, this role can accommodate agile working arrangements.

Let’s cut to the chase, what’s in it for you…

• Competitive basic salary and annual bonus
• Agile working possible (dependent on role)
• Up to 33 days annual leave plus bank holidays
• Private Healthcare 
• Competitive contributory pension scheme
• Life assurance – 4 x your annual salary
• Share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Touch Typing
• A calm and cheery personality
• Patience and calmness under pressure
• A sense of humour
• Good planning and organisations skills
• Problem solving and decision-making skills
• A polite, tactual, and assertive attitude
• Excellent communication skills
• Good team working skills

Desirable –

• 5 GCSE's or equivalent including Maths & English
• Experience working for a residential house builder ideally within the customer facing environment.
• An understanding of building regulations and legal obligations.
• A good understanding of written English Grammar

More about the Customer Service Coordinator role…

• To address and respond to Customer issues in a prompt and organised way.
• To deliver an excellent customer service, understanding and empathy to our customers
• To liaise with internal departments and form excellent working relationships as part of the larger team.
• To communicate effectively and regularly with colleagues and management
• Issue instructions to Sub-contractors and follow up to ensure prompt resolution.
• Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period.
• Keep our database system up to date at all times.
• Carry out general administrative duties.
• Work directly with the office manager to ensure our KPI's are in line with company guidelines
• Learn and at all times adhere to the company Health and Safety requirements

Finally, let’s tell you a bit more about us…

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.

Job tags

Salary