Location
Yorkshire | United Kingdom
Job description
We are WSP - Join us and make your career future ready!
In today’s world it’s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world.
When considering a career move it’s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2023 and beyond…
Find out more about our business by clicking on the following link and discover what awaits you at WSP:
YOUR TEAM
- The UK Business Administration team is the backbone of the UK WSP business and is vital to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Team Leaders, Business Support Administrators (including travel and accessibility specialists), Graphics and Concierge. We have Personal Assistant network too.
- You will be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT and Business Administration to facilitate and respond to visitor, internal client and office requests.
- You will be able to meet your colleagues (remotely and in person), share tips and best practice, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas.
- You will be required to work from the office full time due to the nature of the role.
Your new role, what's involved?
- This role is required to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement.
- Your focus will be delivering a positive visitor experience and office environment through welcoming clients, visitors and contractors. You will maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures.
- You will oversee the office, monitoring the safety and ensuring there are no health and safety issues or risks.
- Your approach will result in a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner.
- This is an exciting and varied role, and a snapshot of your typical tasks might include:
- Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages.
- Manage and oversee meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests.
- Assist with new starters and onboarding.
- Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans. Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience.
- Office porterage as required, including office moves, furniture moves, deliveries and collections.
- Coordinate taxi bookings, order PPE and stationery.
- Support the wider Business Administration team by working from the central mailbox during periods of quiet workload.
We'd love to hear from you if you have:
- Extensive experience in a client facing role or similar role providing front of house service.
- Experience in managing compliance in relation to visitor sign in procedures and health and safety.
- Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel.
- Ability to navigate a global organisation and build effective working relationships with colleagues.
- Responds well under pressure, communicates clearly and openly with the ability to manage expectations effectively.
- Possess a professional and confident manner and can lead by example by promoting and maintaining and high level of professional behaviours.
What's in it for you?
WSP recognises that work is only one part of your life and making time for other things is important – whether that’s for your families, friends, or yourself.
Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK.
We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP.
Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP’s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential.
We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme.
Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation.
For improved work life balance, WSP offers the “WSP Hour” which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you.
We appreciate that development and training is important to you and that’s why we have a supportive environment that invests in your development, whether that’s chartership, training or mentoring.
Apply now and be the future of WSP!
#WeAreWSP
Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Please note WSP reserves the right to close the vacancy before the advertised closing date.
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Job tags
Salary
