EF Education First Gruppe
Location
Hastings, East Sussex | United Kingdom
Job description
Are you looking to progress in your career, whilst gaining experience within a truly global organisation? Are you ready to take on the responsibility of ensuring the welfare of our international students and helping them feel at home while in the UK ? If so, challenge yourself this summer by working with EF Education First summer camp in Hastings .
EF Education First’s mission is opening the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.
Your Role
EF Hastings has an exciting opportunity to support th e Summer Residence Team , e nsuring ourinternational students are well cared for and that a safe and comfortable living environment is maintained at all times. This is an ideal role for anyone who is passionate about customer service , working with international students and with a strong ability to work independently and take ownership of situations.
Responsibilities
Ensures the smooth running of the studentresidences
Toensure the residences provide a comfortable, safe living environment
To providethe highest level ofcustomer service at all times
Tohelp maintain ‘one team ’, where the different departments liaise and interact effectively and efficiently
Assists customers with residence queries, ensuring prompt follow up and excellent customer service
Liaises with external suppliers where cleaning/maintenance issues are reported
Completesweekly occupancy statistics
Ensures theResidenceManager isinformed about residence availability.
Ensures allocationinformationsent to residence suppliersis accurate and on time
Preparesarrival & departure documentsand provides keys for all arrivals
Follows up any disciplinary issuestogether with the Residence Managerand ensures sanctions are applied in line with EF’sresidence rules and regulations
Liaises with welfare team regarding any issues reported for residential students
Assists with the training and supervision of temporary staff/interns
Participates in student intakesand first week chats
Full-time, 6 days a week.
Shares emergency duty on a rota basis
Reporting totheResidenceManager
Requirements
Must be a team player that can lead from the front, be outgoing and have great attention to detail
You should be passionate about customer service and providing quality
A bility to work under pressure and in a high paced environment
L egally able to work in the UK, have a UK/Irish passport or a work permit
In terms of mindset, we all have a ‘going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don’t hesitate and apply!
Why you will love working with EF Hastings
Work in a truly international environment
Ambition is nurtured and fast-tracked career enhancement opportunities are provided
Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
Global career opportunities
External trainings on safeguarding and mental health first aid
Summer camp canteen
Accommodation provided
Summer by the sea!
What do our staff say?
“I love being exposed to different cultures and I get to practice other languages.”
“There is never a boring day.”
“I like all the staff and we work as a team. I also like the diversity we have within the school – both students and staff.”
“It’s a pleasure to come to work so I cansee my amazing colleagues and students from around the world.”
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required . Appropriate suitability checks will be required prior to confirmation of appointment.
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