Digital Performance Analyst | Ref: PIP0008482

Location

Remote | United Kingdom

Job description

Digital Performance Analyst (Inside IR35)

Contract Term: 12 months

Contracting Authority: Department of Work and Pensions

Location: Hybrid - Birmingham, Blackpool, Leeds, Manchester, Newcastle, Sheffield

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

• Run an effective welfare system that enables people to achieve financial independence by providing assistance and guidance into employment
• Increase saving for, and security in later life
• Create a fair and affordable welfare system which improves the life chances of children
• Deliver outstanding services to our customers and claimants
• Deliver efficiently: transform the way we deliver our services to reduce costs and increase productivity

As a Digital Performance Analyst you deliver performance analysis that helps services to meet the Government’s Digital by Default Service Standard. You are responsible for delivering high-quality analysis of departmental web analytics and other data in relation to digital services.
The key purpose of this role is to deliver accurate and efficient performance reporting and analytical insight for the digital services that you work with. You ensure the business understands how people are using our digital service(s) and will focus on undertaking analysis that will drive customer-centric innovations and investments to improve the user experience

As a Digital Performance Analyst, your main responsibilities will be: 

• Support digital teams to understand how their service meets the user needs, supports their business case and adds value to DWP.
• Support the digital team to ensure their service meets the requirements set out in the GDS Service Standard. Working with services teams to encourage evidence driven design and iteration of their services.
• Working with other DPAs and the data community to follow common practices
• Find and use a variety of data sources to meet analytical requirements. Including, but not limited to, Google Analytics data, Operational Data, back-end service data and MI data
• Reporting back performance measurement to the team and internal stakeholders
• Reporting back analyses to the team and internal stakeholders
• Synthesising insight to make clear recommendations
• Working with other DPAs and the data community to establish common practices for reporting data
• Proficiency in analysis and visualisation tools (Excel, Data Studio and similar).

You’ll have:

• An Understanding of web analytics measures
• In depth analysis and dissemination of outcomes
• Experience in collaboration with stakeholders to use analytical insights to influence change
• Proficiency in analysis and visualisation tools (Excel, Data Studio and similar).
• Experience of using web analytics software and tag management tools.
• Strong SQL programming skills
• An ability to quickly pick up new software and techniques will be required.

If this role sounds like something that you would be interested in, please click the link to apply or get in touch with [email protected]

Disability confident

As a member of the disability confident scheme, DWP guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

If you qualify for the above, please notify us on [email protected].

We will be in touch to discuss your suitability and arrange your Guaranteed Interview.

Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let me know.

In applying for this role, you acknowledge the following, this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different.

Please be aware that this role can only be worked within the UK and not Overseas.

Job tags

Salary