NHS Jobs
Location
Aldershot, Hampshire | United Kingdom
Job description
Main Duties and Responsibilities: Meet people on a one-to-one basis via household visits in specific areas (usually visiting homes in a few streets close together). Maintaining and managing a caseload. Once in post, each full-time CHWW will aim to make at least 100 household visits every three months (5-8 per day) CHWWs will take a personalised approach by considering individual needs, circumstances and personal stories. This role will support peoples holistic needs by linking people with support available in their community, as well as in the health service. CHWWs will make an initial assessment and can identify the health and social needs of everyone within a household, adopting a proactive and holistic approach when supporting the local community. Depending on needs, they will refer residents to the appropriate services or community offers for support. Safely manage self in the community and during outreach: o Paying due attention to the lone working in the community policy, the CHWW is responsible for maintaining a home visit diary with full details of home visits which can be accessed by members of your team. o Check if there is any reason not to attend any specific address on shift. Always check in at the start of your shift and check out at the end of the day with the Shift Lead. o Attend training, follow guidance and safely manage challenging behaviour. o Always carry a work mobile phone so that you can be reached when away on visits. o Carry a mobile phone and any other suitable equipment (such as a panic alarm) in case of any emergencies. Health promotion and health education Deliver personalised health promotion and, where necessary, health literacy support to families. Provide lifestyle and health improvement advice and information for example on stopping smoking, support to manage alcohol consumption, healthy food and weight, access to talking therapies and promote physical exercise. Identify carers and signpost them to get registered via their GP Practice. Help to clarify why certain appointments are necessary and important such as health checks and vaccines. Signpost residents to the appropriate services for support. Partnership working Work as part of and support an existing multi-disciplinary team. Maintain links with the multidisciplinary team including Social Prescribers, Local Councillors, GP practices, Voluntary Sector, Housing, Social Care, Community Leaders, Community Pharmacists, and Care Coordinators for Rushmoor. To attend occasional partnership meetings and advocate for where there may be shared needs and concerns of residents. Navigational Encourage the uptake of missed appointments. Support households to navigate the health and social care system and access the appropriate services for their needs. Signpost and refer to other existing community services. Ensure documentation is maintained to support measuring data outcomes by utilising the relevant national and local Information Management and Technology. This includes using technology to manage information and communicate information. Training will be provided. To identify household determinants of ill health and health-seeking behaviour and play an active role in resolving these through linkage into the health and social care system. Support Develop meaningful therapeutic relationships with the local community. Be a friendly source of information about well-being and prevention. Offer informal counsel, actively listen and be empathetic. Support residents to access services available locally to promote health and well-being. Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices. Work from a strength-based approach focusing on a persons assets rather than deficits (focus on what is positive and available to them rather than problems). Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues by behaving in a manner that is welcoming, non-judgmental, and respects their circumstances, feelings priorities, and rights. Research Keep digital records that reflect household and community needs and progress via a secure tablet that will be linked to the clinical system used by the General Practice Compliment GP records with the collected community outreach data Contribute your work and findings to the local GP and multidisciplinary team. Community Engagement Engage with the community to ensure health services are satisfactory and appropriate in their design and delivery. Facilitate networks within communities to strengthen sources of informal support. Identify and advocate for the needs of individuals and the community by liaising between the health service and the community. Join and support local community outreach work. Continuing Professional Development Each CHWW will be allocated a line Manager to support them with continual personal and professional development and they will also be able to access clinical supervision to ensure patient needs are met, as far as is possible, of those they identify who want support. Attend appropriate mandatory training before working with people and be aware of your own competencies, maintaining boundaries around the scope of practice and referring onwards those people whose needs fall outside of these boundaries. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training, and health and safety. Additional requirements in keeping with provided mandatory training. Professionalism and equality: The post holder must provide high-quality interactions irrespective of identity or protected characteristics such as race, age, disability, gender and ethnicity of the community member, whilst honouring the values of choice, inclusion, advocacy, and ethical practice. Confidentiality: The post holder must maintain confidentiality, security, and integrity of information relating to people while on duty. Data protection: The post holder must be aware of their obligations in respect of the Data Protection Act 2018. Safeguarding: The post holder must be aware of their role in safeguarding and promoting the welfare of children and adults. They must also be aware of their responsibility in respect to the councils and General Practice lone working policies. Lone working Under the Risk Management Strategy, employees will participate, whenever required, in the risk management process. Other. This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Desired outcomes. Reduce inequalities. Targeted support and interventions promoted and taken up by at-risk groups in areas of deprivation. Improve access to health, care, and community offers. Improved mental well-being/ reduced social isolation. Providing support, as needed, to vulnerable people classed as clinically extremely vulnerable. Measure Outcomes To enable tracking the impact of Community Health and Well-being Workers (CHWW) role in Rushmoor the following data will be collected; Feedback from service users. Number of residences engaged by CHWW. Practical interventions delivered by CHWW. Number of referrals to community services as required. A/E attendance and non-elective inpatient admissions from areas with CHWW 999 calls from areas with CHWW
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