Application Support Consultant Apprentice (Culverdocs) CULVERTECH LTD

Location

Church, Lancashire | United Kingdom

Job description

What you will do in your working day

• Providing day-to-day application support to clients, promptly addressing their questions and concerns via phone calls, email, and the service desk/ticketing system.
• Actively monitoring the service desk tickets, creating, responding, and closing tickets based on the client feedback.
• Ensure high client satisfaction by consistently delivering proactive and reactive support.
• Collaborate closely with clients to understand their specific requirements and design tailored solutions using the platform.
• Perform system configuration and setup based on client requirements, ensuring accurate and efficient implementation.
• Take part in discovery sessions with clients to gather and understand their business processes and data capture needs.
• Collaborate with the technical and development team to communicate client needs and provide feedback for platform improvements and escalate where necessary.

The training you will be getting

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician qualification, with training in how to:

• Helpdesk Operations and Functions.
• Maintaining Digital Systems and Services
• Fundamentals of Digital Systems.
• Administration of Digital Systems and Services.
• Change Management.
• Teamwork and Communications.
• Introduction to System Security.
• User and Stakeholder Training.
• Working in Digital Support.
• Data Operations and Security.
• Pathways and Career Progression.

What to expect at the end of your apprenticeship

• The role offers a permanent role upon completion of the apprenticeship depending on performance.

Job tags

Salary

£20k per annum