Automobile Association Developments Ltd.
Location
Tunbridge Wells, Kent | United Kingdom
Job description
Job title: Loss Adjuster
Location:Remote (Travel Across South-East Region)
Salary: Up-to £55,000 DOE + Company Car + Annual Bonus
Hours: Monday to Friday, 9am – 5pm
AA Summary
Thought The AA only provide roadside assistance? Think again.
For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Loss Adjuster, you’ll play a key part to our success and join us on this exciting motoring journey.
#LI-THEAA #LI-Remote
Are you committed to helping our customers when they need our support the most? As a Loss Adjuster, you will have the opportunity to join our Home Insurance Claims business covering the South-East region.
This is an excellent opportunity to manage a portfolio of large and complex household property claims within the household team. You will have full accountability for visiting, validating, reserving, and negotiating settlement of complex and larger household property claims, including those over £100,000 in value!
Do you have a strong customer focus where indemnity control and first-class customer service is placed at the heart of each claim? If this sounds like you, we would love to hear from you!
You will be working closely with claims colleagues to manage our major and complex losses, with an element of supply chain management.
Undertaking site visits for larger or more complex claims to agree a claims project plan with key stakeholders
Ensuring complex and large loss cases are appropriately managed
Identifying potentially fraudulent or dishonest claim related behaviour
Working collaboratively to develop technical strategies to control indemnity spend on claims
Being an advocate for the referral point for claim handling colleagues, particularly on building claims and wider claims department with subject matter expertise
Undertaking aspects of supplier account performance management to ensure contractual, operational, regulatory, and business strategy requirements
Demonstrable experience of handling large and complex property claims up to and over £50,000 in value
Field claims management experience would be preferable
Thorough knowledge of the anatomy of domestic buildings and understanding of their defects, suitable repairs, and drying techniques
Stakeholder management skills
A self-starter with a proven ability to solve problems and deliver results that add value
Excellent analytical skills with strong attention to detail
We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:
Free AA breakdown membership from day 1, 50% discount for family and friends in the first year plus discounts on other AA products
25 days annual leave plus bank holidays + the option to buy additional annual leave
Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
Pension scheme available up to 7% contribution
Access to the EV discount scheme
Plus, so much more!
We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit, and criminal record checks.
We may close the vacancy sooner than the advertised date if we get a high volume of applications, please apply now if you are interested.
Job tags
Salary
£55k per annum
