Customer Service Administrator

Location

Co. West Midlands | United Kingdom

Job description

Experienced in Customer Service, Sales Support and Administration? Do you thrive in a fast-paced, fun and busy environment? Want to work alongside a small, friendly and supportive team? Get in touch today!

The Role

• £23,000 - £24,000
• Discretionary Annual Bonus
• Parking on-site
• Mon - Fri 09:00 AM - 17:00 PM
• Central Birmingham

Main Responsibilities:

• Sales order processing
• Provide end to end sales support
• Handling customer queries (mainly via email)
• Follow up customer quotations
• Follow up for payments and customer confirmations
• Maintain and develop the existing customer database
• Liaising with external departments and suppliers in UK and Europe to ensure goods are shipped to deadline
• Coordination of shipments and deliveries
• Handling and responding promptly to customer enquiries via inbound calls and emails
• Accurately process customer orders and action amendments accordingly
• Provide updates to customers regarding progress of orders, any production, delivery, credit or other issues affecting the order
• Resolve and process required paperwork relating to any invoice, delivery or other queries raised by customers
• Provide admin support to field sales representatives with occasional attendance at tradeshows as required
• Attend training and to develop relevant knowledge and skills

What you will need?

• Sales Administration and Customer Service experience is essential
• Experience in Sales order processing is advantageous
• Ability to to learn lots of products
• Excellent attention to detail with accurate data entry skills are essential
• Strong communication and rapport building skills
• Ability and confidence to handle conflict and resolve problems arising to ensure delivery deadlines are met
• Knowledge and work experience with a ERP/ CRM system would be advantageous
• Excellent standard of English both written and spoken and Maths
• Worked as part of a small team

Please get in touch today :)

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Job tags

Salary

£24k per annum