Tusker Start of Contract Manager
Location
Londonderry, Co. Londonderry | United Kingdom
Job description
End Date
Sunday 10 March 2024
Salary Range £41,292 - £45,880
We support agile working - click here for more information on agile working options. Agile Working Options Flexibility in when hours are worked
Job Description Summary Based in Watford
Job Description - JOB TITLE: Start of Contract Manager
- SALARY: £41,292 to £50,468
- LOCATION(S): Watford
- HOURS : Full-time
- WORKING PATTERN : For the first 6 months you'll be in office for 5 days a week and then move to hybrid, which involves spending at least 2/3 days per week at the Watford office site.
About this Opportunity Responsible for ensuring order placing and vehicle delivery are processed in line with SLA’s and KPI’s. Working with the Start of Contract teams in an effective and collaborative way using coaching methods to build a successful team to ensure achievement of our volume targets and work with our suppliers to ensure a successful Driver experience.
- Ensure BAU queues, workloads and processes are effectively handled to the required KPI’s including; vehicle order updates (ADTC’s), contract hire schedule management, EV home charging providers, vehicle requotes, delivery approvals and ultimately successful vehicle delivery. Handling all communication methods (phones, emails & others), through effective resource management and development of the teams.
- Ensure all priorities are balanced and met through optimisation of the whole department, whilst ensuring clear and specialist subject areas are identified within each team.
- Input and handle the implementation of improvements to the efficient and effective rhythm of the department, collating issues and bugs, raising tickets and working with IT to build, test, implement and roll-out intuitive and creative solutions to issues raised by the department users or Driver’s experiences and feedback. Continually seeking to identify and implement processes with the goal of improving efficiency, accuracy and reduction in rework, improving what our systems can deliver.
- Ensure close engagement and collaboration with vehicle manufacturers and supplying dealers, to develop positive relationships to deal with challenges and opportunities for the successful ordering and delivery of vehicles.
- Work with the Orderbank Management Specialist to ensure administrative work can be accommodated within the department.
- Encourage a culture of accountability and self-development through encouraged and engaging coaching, product/process training, harnessing strengths and maximising and cultivating talents.
About us Join us and, as well as making a difference to customers, you’ll enjoy an exciting career where you’re free to be yourself. Excellent colleagues, redefining workspaces, hybrid working and a wide variety of career opportunities - you’ll find them all here.
What you’ll need - A strong background in vehicle leasing, experience in all Driver processes prior to vehicle delivery including; quoting, ordering, purchasing and delivery of vehicles for leasing clients and specifically for Salary Sacrifice clients.
- Building, developing and managing relationships at all levels with internal and external customers, partners and suppliers to support the operating model
- A high level of IT literacy; with a robust knowledge of vehicle leasing systems specifically Operating leasing system (Back Office), Leaselink, Salesforce, Excel, Word, PowerPoint and online systems.
- Excellent communication skills; commercially astute with the ability to collaborate closely with ease and optimally with all levels of customers and Drivers.
- Strong attention to detail with an excellent customer service ethos.
And any experience of these would be really useful - Leaselink and Salesforce is desirable but not essential
About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
And it’s why we especially welcome applications from under-represented groups.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes: - A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 28 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
If you’re excited by the thought of becoming part of our team, get in touch.
We’d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr
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