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Location

Glasgow | United Kingdom

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Job description

Commercial and Partnership Officer - Glasgow

We are delighted to bring a brand new opportunity for a Commercial and Partnership Officer to join Bield’s Customer Experience team.

As our Commercial and Partnership Officer, the successful candidate will play a crucial role in developing and enhancing the BR24 and wider Bield brand, aligning it with Bield’s core values and service offerings. Reporting to the Head of BR24 & Assistive Technology Development, the successful candidate will work cross functionally to develop strategies to promote the services available and identify opportunities aligned with Bield’s strategies for growth.

This is a full time post, working 35 hours per week (9.00am – 5.00pm) Monday – Friday.
Hybrid working arrangements can be discussed at interview.

Areas of responsibility include:
- Development of menu of services to enable customers to understand the opportunities available to them;
- Initiate and nurture strategic partnerships that can amplify brand reach and foster collaborative opportunities. Regularly engage with stakeholders to reinforce Bield's presence in the market;
- Liaise with colleagues across Bield as well as key external partners around opportunities for innovation, improvement, and commercial return;
- Assist in the development of a clear and transparent pricing schedule that ensures that customers receive Value for Money, and that all services are appropriately funded;
- Develop and maintain effective monitoring and reporting systems for marketing campaigns and commercial activities;
- Conduct comprehensive market research to understand the evolving needs and preferences of tenants and partners. Utilise these insights to inform and refine marketing strategies and service offerings;
-Ensure that the team meet all Business Strategy and operational objectives in addition to complying with external regulation;
- Lead, motivate and develop the team to enable them to provide high quality services and contribute to the achievement of Bield’s strategic objectives;
- Ensure effective and consistent management of people issues;
- Manage and monitor budgets and take timely corrective action as appropriate;
- Represent Bield externally at appropriate forums

For full information please visit our recruitment portal where you will find the role profile and opportunity to apply online.

Role requirements include:
- Demonstrable experience of managing or supervising a team
- Demonstrable experience of managing and enhancing service offerings, with a focus on brand development and strategic growth
- Demonstrable professionalism in interactions with colleagues, tenants and external stakeholders, with an emphasis on fostering relationships
- Experience in gathering and analysing statistical data to create detailed reports that track performance metrics to drive continuous improvement
- Experience of leading and managing internal projects
- Previous experience of working with older/vulnerable people and working within a housing association environment (desirable)
- Ability to work under pressure to meet deadlines and use your initiative to find solution
- Customer centred approach with strong verbal and written communication and
interpersonal skills
- Excellent IT skills
- Experience in a Business Development / Marketing role ideally in similar industry (desirable)
- Degree level qualification in Marketing, Business Development or similar field (desirable)

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and offer a unique opportunity for you to have a positive impact through the work you do each day.

Our employees make us what we are. Without their commitment and talent, we wouldn't be the first choice for thousands of older people in Scotland. That's why we offer a range of attractive rewards and benefits. It's also why so many people enjoy working with us. If you think you would like to join them, please click ‘Apply online’ to complete an application. We look forward to hearing from you!

Closing date for applications is Monday, 25th March 2024. Interviews are expected to be held 4th April 2024.

If you would like further information, you can call the HR team on 0131 273 4020. If you require this information in an alternative format, please call the HR team or email us on [email protected].

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .

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Job tags

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Salary

£36.26k - £38.96k per annum