Location
Gloucester, Gloucestershire | United Kingdom
Job description
Our client based in Quedgeley are a small, fast-growing company which creates and publishes educational materials for the aviation industry. Most of their clients come from within Europe but they sell and support their services across the world. As part of their continuing and exciting expansion programme, they are looking for an enthusiastic individual to join their team a Team Administrator to support the Sales Director with all administration duties, acting as a liaison between the sales team and customers. Full training will be provided .
Responsibilities:
– Act as the main point of contact for customers either via telephone or email.
– Understand the needs and challenges of each customer, providing each one with guidance and support.
– Attend exhibitions and meet customers, which could involve opportunities to travel to Berlin, Singapore and Lisbon.
– Keep customers informed about products and services.
– Gather feedback and share it with internal teams to improve products and services.
– Keep details of all customers up to date on the CRM system.
– Provide monthly reports on account status.
– Analyse performance and plan follow-ups to assess customer satisfaction.
– Address and resolve customers concerns promptly, liaising with internal teams where necessary.
– Develop strategies to maintain, strengthen and grow customer relationships.
– Ensure a positive resolution to problems to maintain client satisfaction.
Candidate Attributes:
– Have a great eye for detail and the ability to stay calm under pressure
– Excellent communications skills over the phone and via email
– A positive, friendly attitude towards working with staff and customers
– Ability to multi-task while using time management skills
– Willingness to learn and adapt new skills
Salary: £24k
Hours: Monday – Friday – 37.5 hours per week
Job tags
Salary
£24k per annum
