Customer Service Apprentice HENDY GROUP LIMITED

Location

Fareham, Hampshire | United Kingdom

Job description

What you will do in your working day

You will identify customer needs and build rapport, work at the front desk, process payments and order parts direct from our manufacturers. This will be done whilst ensuring customer expectations are met while developing, implementing, and maintaining administrative services.

This is a varied role where you will have the opportunity to work with the sales, service, workshop and warehouse teams, giving you a well-rounded understanding of the Parts Advisor role and its impact on the business.

In this role you will:

• Complete the Customer Service Level 2 apprenticeship (15 months) and apply the knowledge, skills, and experience to the workplace with the support of the manager, team, and training provider, as well as the Group’s internal Academy
• Be eager to learn and to share knowledge with others, using available resources and your own initiative to develop an understanding of developments in the automotive industry
• Be the first point of contact for our customers when working at the front desk, identifying their needs and building good rapport
• Learn and understand manufacturer platforms and order parts direct, chasing orders and reporting back to our customers
• Work alongside the workshop team to ensure customer vehicles are repaired on time, promoting a positive attitude to create a cohesive team
• Demonstrate good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Using the most appropriate channels to communicate effectively while demonstrating agility and confidence

The training you will be getting

• Customer Service Practitioner Level 2 Apprenticeship Standard
• End Point Assessment
• Work based training
• Functional Skills (if necessary)

What to expect at the end of your apprenticeship

• A clear progression path within the Parts department as well as the opportunity to explore other avenues within the Group

Job tags

Salary

£10.98k per annum