Location
Worthing, West Sussex | United Kingdom
Job description
HMRC Payments are responsible for developing and implementing standardised HMRC payment processes for all Heads of Duty and regimes.
HMRC Payments are responsible for:
- Maximising revenue flow to the Treasury, providing excellent customer service through account management.
- Processing receipts and payments, reallocating receipts, maintaining customer accounts and reconciling HMRC bank accounts.
- Dealing with external and internal customer correspondence, telephone calls, forms and electronic enquiries on payment related matters.
We:
- Bank customer payments, allocate to the appropriate account and make repayments where required
- Reply to internal and external customer correspondence
- Contribute to the overall achievement of targets/priorities
- Process electronic work lists
- Use various computer systems to update and maintain customer records
- Help with general administrative duties, including handling some more complex queries and issues, making sure they are resolved quickly and efficiently
- Provide accurate information in a professional and helpful manner by collecting and assessing relevant data and information from various sources such as departmental guidance, customer records/systems, and other relevant Business Units
- Provide assistance as required to support HMRC Peaks
See what it’s like to work at HMRC : find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.
Job description
The successful candidate will:
- Work as a key part of our team to improve productivity, quality and support the implementation of continuous improvement
- Be able to gather information and apply judgement to achieve the best outcome for our business
- Display a positive attitude towards change and support the evolving business direction
- Take responsibility for personal performance in accordance with HMRC Payments priorities
Person specification You are applying for a role within our Operational Delivery Profession (ODP). Please tell us about any experience you have within an operations or delivery focused role, or any qualifications you have within the ‘Career History’ section of CV. This isn’t essential for the role but may be taken into account where candidates have the same scores at sift or interview.
Benefits
- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
Job tags
Salary
£24.28k per annum
