Hastings Hotels
Location
Belfast | United Kingdom
Job description
Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our talented Central Reservations Team location in Corporate Head Office.
Under the inspiring leadership of our Central Reservations Manager, Sarah Connolly, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality.
The successful candidate can expect to work 14 hours per week (excluding breaks). The candidate will be required to work on a Saturday and Sunday, 9am-5pm.
The salary for this part-time position is £7,716.80 per annum.
We offer a range of benefits including free staff meals, employee discounts, 29 days holiday plus your birthday and opportunities for career progression and development. Find out more about our benefits here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit
Hastings Hotels is an Equal Opportunities Employer.
About The Role
To be responsible for the efficient handling and transfer of telephone calls where appropriate to the complete satisfaction of the caller.
To handle telephone calls promptly, courteously and efficiently, ensuring all calls are handled correctly and transferred to the appropriate department/ individual.
To provide the highest standards of service to callers, ensuring their expectations are met.
To be knowledgeable about the facilities and services with the Group.
To ensure that caller concerns, complaints and difficulties are dealt with courteously and efficiently, taking action to resolve problems where possible, reporting unresolved issues to your Supervisor/Manager.
To work effectively with colleagues to ensure a harmonious working environment where all employees are treated with respect and dignity.
To ensure that all equipment and materials are used in the correct manner and any problems are reported immediately.
To comply with all health, safety, fire, hygiene, security and other statutory requirements
To assist with administration and updating reservations
To make dining reservations
To prepare daily, weekly, monthly and ad hoc reports as required.
Any other duties as required.
About You
We would love you to have previous telephonist / receptionist experience, but this is not essential as our Team will provide you with full training
Skills Needed
ServicingAbout The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff. It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey. As a result, we are proud to have some of the best staff retention levels in the hospitality industry.Desired Criteria
Required Criteria
Closing Date Wednesday 13th March, 2024
Job tags
Salary
£7.72k per annum
