DAF Service Manager (1470)
Location
Hereford, Herefordshire | United Kingdom
Job description
Moreton Business Park, Moreton-on-Lugg, Hereford, County of Herefordshire, HR4 8DS
Motus Commercials located in Hereford is on the lookout for a dedicated DAF Service Manager to join our friendly team providing exceptional levels of service to our customers. The position will see you working:
5 days per week Monday to Friday, 8.00am – 17.00pm
Salary -£42,500
Management bonus scheme 25% of annual salary based on KPI’s
From day 1 as a Motus Commercials colleague, you will have access to a comprehensive benefits package including:
- Holiday allowance of 23 days plus bank holidays rising to 25 days
- A pension that pays through salary sacrifice
- BUPA medical insurance discounted scheme
- Life assurance 2 x salary
- Employee discounts with the Network Benefits
- Employee assistance programme
- Colleague introduction award
- Onsite mental health first aiders
- Seminars providing education on mental, physical and financial wellbeing
- Being Brilliant Awards
- Engagement & Charity Events
Here at Motus Commercials we’re proud to employ great colleagues who are passionate about their roles. When looking for the right role, we recognise everyone has different needs, considerations, and aspirations. So no matter who you are, what you need or where you’re going, Motus Commercials wants to be part of your future.
As a Service Manager at Motus Commercials in Hereford we will be looking for you to be able to demonstrate:
- Brilliant leadership skills.
- Excellent communication skills both verbal and written.
- Clear vision in achieving business goals.
- An ability to motivate and inspire team members to exceed targets.
- An ability to build and maintain strong working relationships with both colleagues and customers.
- An understanding of the demands of the role and the time and attention needed to produce impressive results.
- A good eye for detail in recognising opportunities to help drive forward the succession of the Service business.
- A methodical approach to work.
- An ability to perform well under pressure.
It would be advantageous if you had:
- Knowledge of Kerridge systems
Main duties will be:
As a Motus Commercials Service Manager , you will be responsible for proactively leading the efficient operation of the Service department, to deliver inspirational service to all our customers both internal and external and ensuring that we deliver the financial plan for the Service business.
- Managing a Team of 4 Commercial Vehicle Technicians, 2 Service Receptionists and 1 Service Administrator.
- Ensuring the relationship between Service reception and Workshop Control is developed to lead the continual improvement of customer demand and service levels.
- Strengthening and developing long term customer and franchise partner relationships.
- Working with the Aftersales Executive to develop opportunities to grow the Service business.
- To review, coach and develop the Service team and to ensure all our trainees have a dedicated training programme and/or mentor in place. As well as completing appraisals to direct reporting staff.
- Ensuring the compliance of the Financial Control Policy in relation to all service areas.
- Ensuring MOT pass rates are in line or exceed company benchmarks.
- Keeping up to date with all manufacturer's bulletins and information ensuring the updates are relayed to the relevant staff in a timely manner.
- Working together with the Dealership Marketing team to identify opportunities to increase revenue streams.
- To enjoy your time as a Brilliant Colleague within Motus Commercials.
Together We Make a Difference and it is our ambition to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
Should you wish to apply and be part of the Brilliant Team at Motus Commercials you can text MOTUS HER to 66777or apply via the system and you can be assured your application will be acknowledged in a timely manner.
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