Location
Salford, Greater Manchester | United Kingdom
Job description
Salford Permanent £40,000 - £44,000 per year
- Customer Experience Leadership role
- Excellent opportunity to join an established and growing business
About Our Client
Our client is a well-established firm within the energy and natural resources sector. With a workforce of over 2,000 employees, they are committed to delivering reliable and efficient service to customers.
Job Description
- Lead and manage the customer engagement strategy in alignment with company goals.
- Ensure effective communication between the company and its customers.
- Identify and implement initiatives to improve customer satisfaction.
- Coordinate with the customer service team to handle customer inquiries and complaints efficiently.
- Develop and manage key performance indicators to measure customer engagement success.
- Collaborate with other departments to integrate customer engagement strategies.
- Stay updated on industry trends and customer preferences in the energy and natural resources sector.
- Conduct regular reviews and report on customer engagement activities.
The Successful Applicant
A successful Customer Engagement Lead should have:
- Proven experience in a customer-facing role within the energy and natural resources industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyse customer behaviour and make data-driven decisions.
- Proficiency in customer relationship management (CRM) software.
What's on Offer
- An attractive salary range of £40,000 to £44,000 per annum.
- A hybrid working model, combining office and remote work.
- Generous holiday package, allowing you to relax and recharge.
- Car allowance, aiding your commute and personal travel.
- A supportive and collaborative company culture, providing growth and development opportunities.
We invite all qualified candidates who want to make a real difference in the Customer Service industry to apply today.
We will let you know when any new business support jobs in salford are available.
Page Personnel is part of PageGroup. Page Personnel is a trading name of Michael Page International Recruitment Limited. Registered in England No. 04130921 Registered Office: 200 Dashwood Lang Road , Addlestone, , Surrey , KT15 2NX
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Job tags
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