Vehicle Off Road Administrator
Location
Birmingham | United Kingdom
Job description
Fleet Administrator
Birmingham Business Park
Temporary ongoing
£12.02 per hour
About the Company:
A Global Fleet management company is looking to take on experienced Administrators to join their team due to continued growth of the business. This forward-thinking company with state-of-the-art offices are rapidly expanding, so this is the perfect time to join the fun and kick start a fantastic career.
Fleet Administrator position:
- Responsibility for ‘Vehicles off Road (VOR)’ progression and updates
- Manage daily work progress chases effectively to make sure status of vehicles and assets is clear, escalating concerns to Team Leader and / or technical colleagues as appropriate
- Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering options
- Identify trends and escalate network performance concerns to Vendor Management
- Enter clear, concise (or detailed when required) notes are entered whenever necessary to avoid any ambiguity around authorisation, work progress, and instructions given
- Communicate to vehicle and commercial manufacturers regarding parts availability
- Communicate VOR updates to stakeholders and the business
- Assist with inbound call handling as required
- Work with team to improve efficiency of the function, identifying process improvement opportunities
- Chase customer authorisations when needed
- Requesting roadside assistance for drivers when needed
- Proactive and effective diary, task, activity, and action point management
- Perform all other duties and special projects as assigned.
Experience and Skills required for the Fleet Administrator:
- Must be adept in the use of a PC, internet, and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level.
- General knowledge of vehicles and equipment managed regulatory requirements and garage operating procedures
- Experience of working within a customer service-related role is essential, ideally in a service or contact centre environment
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations
- Comfortable working to targets and deadlines
- Experience in the motor industry is desirable, but not essential
- The ability to multitask and use own initiative to solve problems
- Ability to prioritise own workload and proven experience of working to tight deadlines
- A positive, confident, and approachable communication style, with the ability to adapt accommodate customers, colleagues, suppliers, and other contacts
- Ability to deal with a variety of situations with diplomacy whilst remaining calm
- Excellent questioning and listening skills with an ability to assimilate accurate information
- Consistently professional telephone manner when dealing with internal and external calls
- Committed to delivery excellent customer service within agreed parameters
If you are available for an immediate start and are interested in this position, please click apply now and submit a copy of your up-to-date CV.
Job tags
Salary
£12.02 per hour
