Customer Service Assistant

Location

Wrexham, Wales | United Kingdom

Job description

Customer Service Assistant

Starting salary £21,862.75 per annum (Salary increases to £22,769.50 and £23,3994.15 after length of service)

Permanent role in Wrexham working 9am-5.30pm (as well as 1 in 6 Saturdays)

Additional benefits:

• Salary Enhancements with length of service.

• Overtime available at enhanced rates.

• 31 days holiday (including bank holidays).

• Life Assurance.

• Enhanced pension.

• Free parking.

• Full training provided.

The Role:

Our client, the leading manufacturer of its industry, are expanding their Customer Service Team. The successfully appointed Customer Service Assistant will manage telephone calls from customers as well as process orders onto a bespoke system working in a friendly environment where full training is provided. This role will suit a candidate that works in retail looking to start a career in an office environment. In addition, if you have optical retail experience then we want to hear from you!

Responsibilities of the Customer Service Assistant

• Call Handling.

• Data Entry onto a bespoke system.

• Communicating with clients and stakeholders.

• Processing orders and ensuring that delayed orders are chased.

• Dealing with general and technical queries.

• Investigating complaints and providing a solution.

Requirements of the Customer Service Assistant

• Effective communication skills (listening, verbal, written).

• Confident and friendly telephone manner.

• Accurate and high attention to detail.

• Experience of dealing with customers.

• Focused, self-motivated and pro-active.

• Excellent problem solver.

• IT Literate.

• Optical retail experience would be an advantage.

Additional skills/job titles: Customer Service Advisor, Customer Service Representative, ABDO/ GOC, optical.

Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

OR

Travail Employment Group is operating as an Employment Agency.

To apply for this position, please email a recent copy of your CV to [email protected] or for more information please call Angharad on 01978 366123. Alternatively, once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful, a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

Job tags

Salary

£21.86k - £23.39k per annum