Location
Watford, Hertfordshire | United Kingdom
Job description
Client Overview:
Our client is a leading provider of vehicle leasing services across the UK. With exciting commercial backing, they continue to deliver exponential growth year on year and are looking to growth and strengthen their hugely successful and motivated teams. As an award-winning business, they offer a fantastic set of benefits and opportunity for development.
Overall Objective and Scope:
The purpose of this role will manage existing accounts managing relationships with new and current customers to build on current account performance and grow business internally.
Key Duties and responsibilities:
- Providing pro-active account management to segment 1 and 2 customers for salary sacrifice and contract hire customers.
- Identify and manage opportunities within existing customers improving visibility, processes and order take where possible.
- Documentation of customer contacts and agreements
- Work with the Marketing team to strengthen customer relationships especially with the launch of new accounts.
- Provide strategic and practical resolutions for the customers requirements and needs.
- Handling of and taking responsibility for enquiries (internally and externally), providing essential documentation, information, and advice where necessary
- Attend webinars (when required)
- Working with all levels and areas of the business but predominately with Customer Service, Implementation, and the Sales Team
- Help with customer issue management and resolution.
- Scheme reviews with the customer via video conferencing
- Customer Management Information reporting when requested.
- Telephone health checks with key allocated accounts
- Quoting for drivers where necessary and follow up.
- Reduction reports gain knowledge and an understanding about how a reduction report is created and managed to enable queries to be answered from the employer.
- P11d reports creation and distribution of P11d reports when required for customers.
- Work with the Implementation team for the introduction of SME accounts to ensure the smooth transition from prospect to customer status.
- To create cohesion with the CS team to improve communications with customers and internally.
- Support with CH quoting when required for example during busy periods and holiday/sickness cover.
Personal Specification:
- Established history of rapport building and relationship management at a strategic level
- Customer care excellence
- A high level of IT literacy; with a robust knowledge of Excel, Word, PowerPoint and online systems
- Tenacity to see multiple tasks through to successful completion at any given time.
- Ability to work to tight deadlines and demanding targets.
- Strong attention to detail with an excellent customer service ethos
- Personal presence and credibility; demonstrating enthusiasm and self-motivation.
- Understanding of company car policies and procedures and to be able to explain these at a driver and fleet manager level.
- Positive, proactive, and enthusiastic
- Full UK driving licence is essential.
Key Skills:
- Strong organisational and time management skills with a proven ability to plan, problem solve and prioritise.
- Willingness to learn new knowledge and skills to adapt to changes with our product and services.
- Excellent communication skills
Values:
Upholds the companies value for working in a forward-thinking manner, delivering results through integrity and the use of respect . Works smart to improve the future business as an individual and through great teamwork .
Job tags
Salary
£32.37k per annum
