Responsible Gambling Manager

Location

Church, Lancashire | United Kingdom

Job description

Our client seeks a Responsible Gambling Manager to join their team. Role Profile: To manage the responsible gambling functions across the Group, ensuring that all jurisdictions stay in line with internal policies, external regulatory requirements, and industry standards. Assist with the design and implementation of change management processes to mitigate any RG risks and reporting the effectiveness of the controls. Leadership of the RG team. Establishing and maintaining good working relationships with the regulators and other authorities. Key Responsibilities: Management of the Responsible gambling team, setting of team and individual goals, managing scheduling, owning the Responsible Gambling processes. Responsible for ensuring that daily reports, work queues meet the business Service Level Agreements and customer expectations. Mentor the RG team to proactively identify potential non-compliance issues and ensure they are addressed appropriately. Act as an objective source of independent advice to ensure validity, legality, and goal achievement for the responsible gambling function. Relationship management with the AML and Responsible Gambling providers - both existing and sourcing future partners - to ensure that they and their products meet expectations and Service Level Agreements. Build and maintain a close working relationship with key internal teams such as Compliance, Customer Service, Marketing, Data Analytics and Commercial teams to ensure a smooth operational workflow at all times. Work with the QA Analyst to ensure identified weaknesses are addressed and suitable improvements are recommended, approved, and implemented. Work alongside the MLRO and Compliance Officers to investigate customers and conduct Enhanced Due Diligence where necessary. Consistently drive automation improvements and reduce manual overheads. Assist the fraud team as required, with the Investigation of major complaints to the regulators/authorities; ensure fair and timely resolution. Preparing for and attending monthly management meetings and Risk meetings; produce and/or organise reports and board pack; Deliver accurate analysis and Management Information. Monitor changes in the responsible/socially responsible gambling regulatory landscape, advise the Group Head of Compliance accordingly and ensure that updates to Policy and Procedures are implemented in a timely fashion. Ensure that the highest standards of operational regulatory compliance are achieved and maintained across the locations through working with functional/departmental managers and their teams. Key Skills and Experience: A recognised compliance qualification is essential for this role. A minimum of 3 years' experience of Responsible Gambling is essential for this role. Experience of leading a team, desirable. Previous experience in a B2C customer support role required. Experience and essential qualities: A working knowledge of Responsible Gaming regulations, essential. A working knowledge of the AML regulations, data protection regulations, advertising regulations including the Advertising Codes of the CAP. Experience of international markets and cross border transactions. Ability to communicate and influence at all levels of the business. Clearly demonstrates a 'can-do' attitude which successfully overcomes ba... If you have the required skills please apply online at searchandselect.com quoting reference number: 14539

Job tags

Salary