ICT Engineer

Location

Barnsley, South Yorkshire | United Kingdom

Job description

Due to continued growth, Trust IT (a division of Talk Straight Group) have two ICT Engineer vacancies in their busy Technical Support team and are looking to recruit an enthusiastic individual with a keen interest in IT and networking to join the company.

If you are passionate about delivering a first class customer experience, can demonstrate solid problem-solving abilities, exceptional communication skills, and have a proactive friendly attitude, this could be the job for you.

Key responsibilities of this role

• Working remotely as part of a team to support Trust IT customers to diagnose, troubleshoot and resolve technical issues across a wide range of technologies.
• Acting as a first point of contact for customer IT support needs.
• Liaising with third parties on behalf of customers, as and when required, to resolve issues and managing work via our ticketing system.
• Being able to demonstrate outstanding levels of customer care.

Working Environment

This role is a full time permanent role based at our customer sites in and around South Yorkshire. You must have a full, clean driving license and business insurance and have your own transport - mileage will be paid for business travel to and from sites.

Normal working hours are 8.30 am to 5.00 pm, Monday to Friday inclusive, but you may be required to work such additional hours as the demands of the business require.

Requirements

This role would suit someone with a keen interest in IT and a passion for providing an excellent customer service. Ideally you will be currently working in an educational environment, but this is not essential.

Essential

• Excellent troubleshooting skills
• Ability to work effectively at all levels
• Excellent communication skills, verbal and written
• Good organisational skills and ability to multi-task
• Inquisitive and invested in own self development
• Enthusiastic and self-motivated, committed to providing an excellent customer experience
• Ability to create and maintain excellent working relationships
• A team-orientated approach
• Highly motivated with a genuine interest in technology
• Resilient and resourceful with a 'can do' attitude
• Strong understanding of Microsoft technologies including Windows desktop and server OS, Active Directory & associated roles and M365
• Strong understanding of networking, security, VOIP and broadband & filtering technologies

Desirable

• Any relevant formal qualifications in relation to Microsoft, Cisco, Fortinet or ITIL subjects
• Experience of working in education settings and SME settings
• Understanding of MIS systems in use in education settings (SIMS, Arbor, Bromcom etc)

Benefits

• Salary circa £23,400k - £28,000 pa depending on experience
• Up to 25 days holiday per year plus Bank Holidays
• Pension Plan - 5% employer & 5% employee
• Training & Development
• Health Cash Plan
• Annual Charity Day
• Referral scheme
• Non-Work-Related Training Allowance - £500PA
• Christmas Shopping Day
• Birthday off (if it falls on a working day)
• Company Social Events
• Contractual sick pay
• Contractual maternity and paternity pay

Who we are

Trust IT, a division of Talk Straight Ltd, is the Managed Services Provider part of the group. We have over 20 years educational experience delivering IT services and support to our loyal customer base. Trust IT has the backing and technology available to us from the Talk Straight Group of companies who are the leading provider of web filtering, safeguarding and security software for schools and multi academy trusts in the UK. We place safeguarding and security at the heart of everything we do and as such have received several awards from the Internet Service Providers Association for providing the best security in the country. We now protect over 2500 organisations against advanced cyber-attacks and keep nearly one million school children safe online with our unique cloud-based platform.

Equal Employment Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Job tags

Salary