Department Manager - Full-Time - Covent Garden

Location

Covent Garden, Greater London | United Kingdom

Job description

Paul Smith is one of Britain’s leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it’s a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, ‘classic with a twist’ remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We are hiring for our most prestigious shop in Floral Street, Covent Garden. Within the role of Department Manager, you will effectively support the Shop Management in the overall running and operation of the shop. To achieve and exceed set financial targets.  To be responsible for ensuring exceptional customer service levels are consistent through driving a focused and knowledgeable team. 

Responsibilities:

• Maintain and increase sales throughout the year and achieve set financial targets.
• Effectively manage all the shop staff, in close liaison with the Area Manager. With particular reference to recruitment, induction, training, discipline, appraisals and payroll.
• Increase the shop customer base by actively pursuing new audience through networking in the city.
• Maintain a high level of customer service at all times within the Shop. 
• Support in growing existing customer spending by driving the staff on weekly clienteling routines, and reporting on results.
• Ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Merchandise Team.
• Ensure that the Store is always merchandised to the Company’s desired standard and that, with liaison with the Display Department.

Experience and Skills Required:

• Minimum educated to A level standard / plus GCSE grade C or above in English and Maths or equivalent, or high level of practical attainment. Advanced computer literacy in Excel and Word.
• Proven Shop Manager experience in high fashion retail. Skilled at increasing Retail sales.
• Proven practical man management skills/managed a team of a minimum of 10 people.
• Ability to drive and develop sales; ability to interpret sales related data.
• Proven track record in delivering excellent customer service. Motivational leadership skills.
• Excellent proven retail operational skills & standards. Keen eye for attention to detail.
• Experience conducting staff appraisals/dealing with staff issues effectively.

About You:

• High-level interest in the Paul Smith brand; Passion for style and fashion and retail in general.
• Highly self-motivated & enthusiastic; ability to lead a team and motivate others.
• Influential and confident with the ability to deal with people at all levels; ability to build effective working relationships both internally and externally.
• Committed and hardworking, able to work under pressure and to strict deadlines.
• Displays initiative and is creative. Flexible & adaptable. 
• Ability to be an ambassador for Paul Smith
• Smart appearance and individual.

At Paul Smith, we celebrate and encourage applications from all walks of life into our growing workforce. We are committed to empowering people from any background, belief system, or ethnicity, offering an inclusive environment where talent is recognised and valued.

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