CBRE
Location
Northern Ireland | United Kingdom
Job description
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Facilities Manager to join the team located in London. The successful candidate will be responsible for the delivery of cost-effective, compliant and customer focused facilities management for the client portfolio whilst ensuring a consistent and high-level service delivery through developing an excellent relationship with all stakeholders.
Key Responsibilities:
Act as the point of contact and develops positive relationships with the client for all facilities management services issues in the locations, including Security, Cleaning, Engineering and Mail / Print
Ensure compliance with client access control and vetting policies.
Respond to problems and concerns; implements policies, processes, rules and regulations.
Manage on site facilities management operation teams in terms of staffing, training, development, and performance.
Ensure all site files are up to date and current, key actions escalated for satisfactory resolution.
Manage contractual relationships and works with the Client’s Representative to assure excellent service delivery; reviews and monitors performance in line with agreed KPI and SLA
Support account management team to monitor and modify the service deliverables in accordance to the change of Client’s business needs
Manage the effective implementation of Quality, Health, Safety, Security & Environmental policies and procedures to minimise the risk exposure to the Client.
Manage small moves across the office and maintain the space allocation software for accurate reporting and recharging.
Develop and control an annual facility budget, including direct and indirect contract service expenses and preventative maintenance costs.
Ensure superior delivery of all contract deliverables, including measurable value-add, innovation, continuous improvement and ‘dark green’ customer satisfaction feedback.
Ensure all statutory compliance requirements are met using CBRE’s HSE & Risk System and in accordance with the CBRE platform.
Demonstrate tangible leadership and relationship management skills both across primary client stakeholders and CBRE Account team.
Essential Skills:
Self-motivated, with a high level of personal integrity
Strong IT skills, including database development.
Organised, able to prioritise and deliver within high-pressure environments.
Courteous and presentable as the role is both front and back of house, with exposure to the client at all levels.
Always exhibit an awareness of safety procedures and practices
Good administrative skills
Service orientated attitude combined with innovative thinking.
Basic knowledge of MS office applications
Excellent knowledge of reporting procedures and record keeping
A business acumen partnered with a dedication to legality.
Methodical and diligent with outstanding planning abilities
An analytical mind able to “see” the complexities of procedures and regulations.
Excellent relationship skills
Education:
Bachelor’s degree in Facilities, Real Estate Management or Hospitality, or equivalent through experience
Knowledge:
Knowledge of the industry’s standards and regulations
Experience:
5 years’ experience in an FM environment
Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering.
Strong communication, presentation, negotiation, and analytical skills
Ability to work under own initiative.
Significant strengths in supplier management and the promotion of one team service delivery
Excellent written and spoken English is a critical requirement of this position.
Excellent interpersonal skills
Ability to lead Change Management programmes.
Ability to manage multi-million-pound budgets
Accountabilities:
Operates within agreed operational and/or management guidelines.
Maintains effective internal and external client or user relationships within own area of responsibility.
Delivers health and safety policy and standards.
Implements business decisions and sets local priorities.
Promotes innovative ways to add value and reduce costs within the team.
Optimises performance.
Always maintain our RISE values.
Core Competencies:
Remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels.
Confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others.
View short-term targets in the light of longer-term objectives, work within agreed systems and procedures, and maintain accurate records.
Continuously pursue high standards, embrace change, recognise improvement opportunities, and learn from experience.
About CBRE Global Workplace Solutions:
As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2019 revenues of $23.9 billion and more than 100,000 employees (excluding affiliate offices). CBRE has been included on the Fortune 500 since 2008, ranking #128 in 2020. It also has been voted the industry’s top brand by the Lipsey Company for 19 consecutive years and has been named one of Fortune’s “Most Admired Companies” for eight years in a row, including being ranked number one in the real estate sector in 2020, for the second consecutive year. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
Application Process:
Your application will be reviewed by our Talent Resourcing Team, and you will be contacted if you have been successful in being short listed for the role.
Taking into consideration the costs of sponsorship, the nature of the role and the financial resources of the account in question, we are unable to offer sponsorship for this role.
No agencies please.
Please note: the job title shown above may be different to local job titles used in our business and issued on any contract of employment.
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