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Location

Mansfield, Nottinghamshire | United Kingdom

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Job description

VACANCY

Do you have good communication skills?
Do you enjoy working in a challenging role?

Part Time Post, 16-24 hours per week at Mansfield train station and/or Newark Castle train station.

Skills Advantage: IT Skills, Sales and Customer Service Experience

A Rail Station Clerks main function is to sell travel products to the public. Due to specialising in rail travel, prior knowledge of, and sales experience within the rail industry would be beneficial.

The key tasks & responsibilities are listed below, though this list is by no means exhaustive:

• Selling travel tickets, travel products; and dealing with customer enquiries. Ensuring that customers are greeted & their queries answered in a timely and satisfactory manner, face to face as well as over the telephone.
• Have an ability to work without permanent supervision.
• Collect cash from automatic ticket machines, provide supervision of car park and issuing penalty notices as and when required
• The ability to work at other L&MS Rail branches, providing cover, when necessary, upon request from a manager would be an advantage. Working both indoors and outdoors, whilst fulfilling the duties of the post.
• Provide customers with time tables, brochures & publications in relation to travel products and be knowledgeable of the content of such printed matter.
• Liaising with travel partners, tour operators and hotels, to manage bookings, schedules & promotions.
• Provide excellent customer service with a view to retaining and expanding the existing customer base of the company.
• Assisting the Station’s Manager in ensuring that the branch is run smoothly, and targets are met. Ordering sales literature, stationery & disposables to ensure the efficient running of the branch.
• Helping to promote and market the business, including sometimes away from the branch location.
• Cash handling, key holding, data entry & retrieval; and any other tasks relating to the branch and its function.
• Attending staff meetings, seminars and training relevant to company procedures, customer care or to the travel industry.
• Following company & legislative directives for ensuring Health & Safety within the work place.
• Ensure the site is clean, collecting general litter, clearing snow from platforms and entrances as well as scatter grit/salt as and when required.

Attractive salary available, level will vary dependent upon experience.

Applicants should forward their CV to: - [email protected]

Or, hand in your CV at Newark Castle ticket office in a sealed envelope.

Closing date 27th January 2023

Please Note:
This post requires early starts from 05:45 hrs

L&MS Rail is a trading name of
Lancashire & Midlands Stations Limited
Registered Office: Pegasus House, Manchester, M23 9GF
(Registered in England and Wales No. GB 8768162. VAT No. GB 347777352)

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Job tags

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Salary

£14.38k per annum