CANCER RESEARCH UK
Location
England | United Kingdom
Job description
locations Home Based - England (35 Hour Weekly Max)
time type Full time
posted on Posted Yesterday
job requisition id R027397
Community spirit. Ceaseless ambition. Passion that just keeps growing.
Contract: Permanent
Hours: Full time 35 hours per week
Location: Home-based covering North East England, Yorkshire and Northern Ireland. Candidates must live on patch or within 50 miles due to business need.
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment. If you require more time to apply as part of a reasonable adjustment, please contact [email protected] as soon as possible.
Recruitment process: Competency Based Interview
At Cancer Research UK, we exist to beat cancer.
We are looking for an ambitious and organised Relationship Executive to join our Supporter Led Fundraising team in the Northeast. You’ll be acting as the face of the organisation by managing and developing relationships with Individuals, Group and Corporate Supporters who raise funds for Cancer Research UK. This will mainly be via phone or email, so you’ll be able to provide excellent customer service and possess top notch communication skills. We are looking for someone who is passionate about our cause, as well as someone looking to develop through the team, there will be plenty of opportunity for you to get involved in managing higher potential supporters and supporting the Relationship Managers and Divisional Manager
Managing initial and ongoing contact for Lower, Mid Value or Light Touch relationships, including and not limited to Individuals, Fundraising Groups, Corpo rate Organisations.
Providing excellent customer service to support fundraisers via phone and e-mail, enhancing their experience and driving increased Income and lifetime value
Providing timely contact to Supporters at various stages of their fundraising journey.
Identifying and cultivating leads with a strong focus on lifetime value to CRUK, re-engaging lapsed supporters and generating potential leads in collaboration with the Acquisition team
Identify Supporters with high value potential or specific stewardship requirements across Income streams, and pass relationships to the Relationship Manager to maximise income,
Responsible for achieving agreed Income target(s)
Ensure Supporter records are entered and maintained on CRM systems and associated databases
A proactive approach and problem solving attitude
Experience of providing excellent customer service or account support
Strong and clear communication skills, both written and verbal
Good listening skills, able to build effective and valuable relationships with both Supporters and Colleagues alike
Experience of working collaboratively
Excellent attention to detail with experience of using a database management system (such as Siebel or salesforce)
Excellent organisation and time management skills
Our organisation values are designed to guide all that we do.
Bold: Act with ambition, courage and determination
Credible: Act with rigour and professionalism
Human : Act to have a positive impact on people
Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
Each and every one of our employees contributes to our mission to beat cancer. In return, we create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at [email protected] .
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
As the world’s largest independent cancer research charity, we conduct research into the prevention, diagnosis and treatment of the disease. Our aim is to see 3 in 4 people survive cancer by 2034 and our staff are integral to achieving that ambition. Cancer Research UK offers you excellent prospects to expand your career as well as the ability to make a real difference to the lives of others. We're always looking for sharp, brave, and collaborative people to join Cancer Research UK and continue to make it a great place to work. Find the career you're looking for and let’s change lives together.
#J-18808-LjbffrJob tags
Salary
