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Location

Brighton, East Sussex | United Kingdom

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Job description

About Motorway

Motorway is the UK’s fastest-growing used car marketplace – our award-winning, online-only platform connects private car sellers with thousands of verified dealers nationwide, ensuring everyone gets the best deal. Founded in 2017, our technology-led approach has redefined the experience of selling a car, generating thousands of monthly car sales and helping us to grow to a team of more than 400 people across our London and Brighton offices.

About the role

This is an exciting opportunity to join the core of Motorway’s Document Team. Being part of the document team, you will be instrumental in ensuring that the sellers are prepared for the collection of their vehicle by ensuring all the documentation is correct, ensuring a smooth transition by directly impacting the final stage of their Motorway journey. Your solution-oriented approach will directly drive success across multiple departments and you'll build a solid understanding of our processes.

The ideal candidate will demonstrate a solid track record of working hard to achieve collective goals. Attention to detail is an absolute must and the ability to adapt feedback to different challenges will be strongly advantageous. To excel in this role, initiative and thinking outside the box are key. 

You will be working closely with our internal teams and external partners in Durban to ensure the team operates effectively and productively. Well-developed communication skills will be instrumental for success in this role and the ability to act quickly when identifying opportunities to improve processes. 

This role provides an exciting chance to work right in the centre of our customer journey by providing invaluable support to our partner team in Durban and striving to streamline our processes and managing change effectively.

Responsibilities include:

• Accurately checking documentation to ensure it adheres to our process, and correctly advising sellers on outstanding information.
• Answering general written customer service queries across all of our communication platforms clearly and concisely from internal and external sources.
• Providing detailed feedback to Agents to ensure that our processes are followed accurately.
• Using your intuition and initiative to fully investigate issues, collaborating externally and internally with other teams across the company to find a resolution.
• Utilising your knowledge to be a key point of contact for support for new starters. 
• Making an impact and being trusted to use your integrity to deliver a quality outcome for both Sellers and Buyers.
• Delivering a 5* service by being the understanding voice at the other end of the phone for our sellers, buyers and internal teams.
• Championing our partner teams in Durban, recognising cultural differences and ensuring that they are fully equipped with the knowledge and support to meet their targets and deliver a great service.

Requirements

• You have a history of providing consistently excellent customer service.
• You have an organised working style with a strong attention to detail and the ability to manage your own workload.
• You have a positive attitude and are keen to work as part of an enthusiastic team.
• You have excellent written and verbal communication skills. You strive to understand and listen to the customer and seek customer-focused resolutions.
• You take ownership and accountability for your work.
• You can problem-solve and use your initiative while adapting to new processes and systems quickly.
• You recognise cultural differences and adapt your style accordingly.

Benefits

• BUPA health insurance

• Discounted dental through BUPA
• Discounted gym membership through BUPA
• Hybrid working - opportunity to work from home one day a week (subject to approval)
• On-Hand volunteering membership + volunteering day
• Pension scheme
• Motorway car leasing scheme - lease a zero-emissions electric vehicle at a significant discount
• Enhanced maternity/paternity leave
• Cycle to work scheme
• A fun working environment with regular social events

Equal Opportunities statement

Motorway is committed to equality of opportunity for all employees. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. We believe our workforce should reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.

We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

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Salary