Customer Service Agent - Payments

Location

Mansfield, Nottinghamshire | United Kingdom

Job description

Quest Search & Selection are partnering with this luxury multi-brand retail business that prides itself with working with some of the largest, global branded & own label Beauty, Fashion & Home.

The role of Customer Service Agent will oversee online payments and conduct fraud screening in the Card Not Present. This involves handling payment disputes, processing chargebacks, and actively investigating and detecting instances of fraud.

The roles and responsibilities of Customer Service Agent – Payments:

Explore possible instances of card fraud by reviewing daily documentation and gathering evidence from both internal and external sources.

Build connections with essential stakeholders

Identify patterns and trends in payment activity and inform findings to the broader team.

Collaborate with the team to establish and implement best practices.

Manage the resolution of Card Payment and PayPal chargebacks.

Identifying patterns and discrepancies within a multi-million-pound range of “Card Not Present” transactions

To be successful in this Customer Service Agent – Payments:

Ideally having min 1 plus year of experience in a customer car, call centre, telesales environment.

Handling various roles involving exposure to fraud cases and related situations will be advantageous.

Capable of identifying trends and effectively communicating them to the broader team.

Ability to work independently and collaboratively, especially in high-pressure situations.

Manages a heavy workload and navigates conflicting priorities, while also keeping track of progress across a wide range of tasks.

Proficient in computer skills, including Outlook, Excel, and MS Teams.

This is a rota-based shift pattern role

Benefits of this Customer Service Agent – Payments:

A business that is expanding and pushing on with growth plans!

Office based in a state of the heart head office!

Pension

Monthly incentives

Subsidised gym and cafe

Ensuring partnership within team and career development.

This is a great opportunity for someone at the start of their career to join a well renowned retailer with a global presence. If you feel like you have the qualifications for this position, please apply with your updated CV today quoting the reference no JO-2312-111180

We request that candidates send their CV as a Microsoft Word document where possible.

Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.

Job tags

Salary

£21k - £22.5k per annum