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Location

Chippenham, Wiltshire | United Kingdom

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Job description

Corporate Account Manager - UK page is loaded

Corporate Account Manager - UK

Apply locations Chippenham, Wiltshire (UK) time type Full time posted on Posted 3 Days Ago job requisition id R0044973

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of these programs (programs may vary by country or worker type):

• Health Insurance

• Dental Insurance

• Life and Disability Insurance

• Flexible Spending and Health Savings Accounts

• Employee Assistance Program

• Retirement Plan

• Paid Time Off

• Tuition Reimbursement

Position Title (Job Code): Corporate Account Manager
Principal Work Location: Chippenham, Wiltshire Headquarters
Reports to (Title): Strategic Account Manager
Number/Type of Employees Supervised: None (Individual Contributor)

Please note this is a temporary position / secondment for approx. 6 months. 

Principal Purpose of Position:

• To be responsible for customer relationship and retention of an allocated customer portfolio
• To maximise services of customers taken by customers including introduction of new services.
• To be the primary contact point and contract owner for customers.
• The role holder is the contract and relationship owner of the customer account including maximising profitability, opportunities for growth and escalations that may arise.
• Takes ownership and accepts responsibility for all aspects/requirements of the customer portfolio that they own and generally for their role.
• Manage complaints within the prescribed business SLAs to ensure compliance with the ARI complaint policy.
• Monitor agreed service identified in the Service Level Agreement to ensure service are accurate, targets are achievable and reporting is provided in line with contractual agreements.
• Analyse, update and present Strategic Partnership Reviews/Quarterly Business Reviews in accordance with agreed schedules.
• Become an expert in all the products and services we offer.
• Develop plans to increase profitability and product penetration for new business sales.
• To champion the customer’s service requirements within ARI and act with resilience.
• Performs all other duties & special projects as assigned

Education and/or Training:

• A good general level of education is required, ideally to A level standard, or equivalent
• Accreditation to industry certification, degree level or equivalent is desirable
• Comfortable with communicating and influencing to C Suite level

Relevant Work Experience:

• Relevant experience of a minimum 5 years in the fleet/automotive industry
• Intermediate level of experience in Microsoft Office products
• Experience of and comfortable when conducting presentations

Planning/Organizing/Managerial Knowledge:

• Able to work independently and as part of a wider team
• Ability to prioritise multiple tasks to meet competing deadlines
• To be a self-motivator and self-learner (e.g. seeks opportunities for improvement through continuous development and learning.)
• To forward plan independent schedules (i.e. meeting, events, reviews) with customers.
• Takes responsibility for the quality of their work.

Communicating & Influencing Skills:

• Ability to communicate professionally at all levels
• Ability to defuse challenging situations and to manage with resolve.
• Excellent written and verbal communication skills
• Adopts a collaborative approach sharing learning with the wider ARI team and colleagues (act as a team player) contributing to PIE Goals, KPI’s and wider team continuous development.
• To liaise with other departments to seek satisfactory outcomes to internal issues affecting customer service levels.

Holman is a global automotive leader that serves both commercial and consumer clients  The Holman Way  by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously  Driving What’s Right .

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

About Us

At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions.

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