Governance and Compliance Administrator

Location

Newcastle upon Tyne | United Kingdom

Job description

We have a brand new and exciting opportunity for a Governance and Compliance Administrator to join our Governance and Quality Team in Newcastle!

As our Governance and Compliance Administrator, you be a key member of the governance and quality team and support general administration functions. You will be responsible for dealing with access to records requests, managing requests in their entirety, identifying problems or issues with requests, managing these where appropriate and escalating when necessary.  

Key Responsibilities 

• To ensure that the organisations Subject Access Request Policy and Procedures are followed, dealing with all access to records requests appropriately in order to comply with national legislation and guidance and local policy and standards.
• To assist with the development, maintenance and implementation of  policies and procedures related to Access to Records and Information to ensure best practice is achieved at all times and in line with legislation.
• To maintain and update a comprehensive system for the control, management and monitoring of all requests for patient and service user information from a variety of sources including individual patients / service users, Coroners, Courts, Review Panels, Solicitors, Police, Local Authorities, other NHS Providers and external organisations.
• The communicate effectively with patients / service users and multiple external agencies in relation to sensitive and confidential information. 
• To support monitoring of compliance with data security and protections toolkit standards.
• Provide basic advice and guidance to clinical and operational colleagues, service users / patients and relatives on the correct processes to follow on access to records related issues.
• Propose changes to the day to day working processes to improve the efficiency of the department.

About you

• Experience of working in a health and social care environment.
• Experience and / or an understanding of Data protection and GDPR.
• Experience of dealing with personal records access requests and systems.
• A working knowledge and understanding of the principles of clinical governance, audit, data protection and information governance including individual’s right of access to their information.
• Understanding a wide range of governance guidelines and their impact on clinical practice
• Understanding of the clinical, contractual and governance requirements of working within an NHS framework

What we offer in return

We are proud to have been recognised and certified as a Great Place to Work, which speaks volumes on how much we value our staff members. In return for the hard work and dedication from our teams, we offer the following benefits:

• 30 days annual leave plus bank holidays (rising to 32 days at 5 years’ service) and the option to purchase or sell day
• Enhanced pension
• Wagestream - ability to release earnings, giving you instant access to your pay
• Vitality Wellbeing Programme including Employee Assistant Programme, GP and priority physiotherapy access and shopping discounts with the opportunity to sign up for a Blue Light Card
• Enhanced life assurance scheme, payment being three times your annual salary
• Plus, many more great benefits on offer

Here at Everyturn Mental Health we champion equality, diversity and inclusion within the organisation by ensuring our opportunities are open to all and our approach is inclusive. We positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.

We welcome you to be yourself at work and have a range of Colleague Networks for members and allies of the LGBTQ+; Black, Asian and minority ethnic; menopause and neurodivergent communities.

Job tags

Salary

£22.12k - £27.22k per annum