Technical Compliance Manager

Location

Ashford, Kent | United Kingdom

Job description

Technical Compliance Manager

Location: Ashford, Kent

Hours of Work: Monday - Friday to support a 24/5 factory running

Contracted Hours: 37.5hrs per week

Salary: Up to £52k per annum (dependant on experience)

As a Technical Compliance Manager, you will take ownership to provide the appropriate expertise to facilitate the continuous improvement of processes, systems and operations with the aim of ensuring compliance to required standards and improving quality, performance and costs. 

Reporting directly to the Technical Manager and oversees a team consisting of a Technical Compliance Officer and QA Compliance Administrator. The site is currently facing an exciting time of expansion with the introduction of smart factory technology and additional products and lines.

Due the nature of this role there will a requirement to work alongside colleagues in the factory.

What you will be doing:

Compliance, Food Safety & Quality management

• Lead the HACCP agenda for the site, management of allergen risk assessment and site due diligence programme.
• Work with the QA Manager and teams to ensure accurate implementation and analysis of agreed standards.
• Measure, evaluate and propose Continuous improvements on food safety and quality management systems.
• Keep up to date with and act on legal requirements, codes of practice etc using gap analysis.  

Audits/Site standards

• Facilitate and act as technical lead for 3rd party audits and customer visits as required.
• Manage and coordinate mock recall challenge testing
• Completion of customer due diligence questionnaires and assistance to the specification team in customer specification queries

KPIs and Customer Liaising

• Reports and trends on gathered data to drive continuous improvement, creating IT based solutions where applicable.
• Provide support to the Customer Services Team and Technical Account Managers for consumer complaints and non-conformances e.g. Private Label, Environmental Health and Trading Standards
• Works closely with the Care Line team to pro-actively manage customer complaints, engaging with the relevant on-site functions to facilitate thorough investigations, including root cause and preventative measures and issue appropriate site responses to agreed timelines. 
• Calculate KPI’s for complaints, right first time and process adherence.  Identify trends on a monthly basis and produce concise reports for Operators, peers and Senior Management in a timely and accurate manner to drive improvement actions.

What we need from you:

• Appropriate degree/qualification e.g. at least HNC in a science related discipline, preferably in Food Science/ Technology or Quality Assurance
• Certificate in Food Safety Level 4
• HACCP Level 4
• Understanding of Quality Management Systems and BRC/Retailer requirements
• Internal auditing skills
• Knowledge of BRCGS standards, associated technical systems and accreditation
• Ability to draw conclusions from assessments and data

What we offer you in return:

• Salary: Up to £52k per annum (dependant on experience)
• 25 days holiday plus Bank Holidays
• Holiday purchase scheme, up to 10 days
• Private Medical Insurance
• Enhanced Pension scheme
• Sharesave programme
• On-site subsidised canteen offering a variety of hot/cold meals and snacks
• Employee discount scheme including travel, food and shopping discounts
• Employee Assistance Programme
• Sports & Social Club
• On site Electric Vehicle Charging Point
• Manager and peer recognition programme
• Cycle to work – including excellent bike storage facilities
• On-site Occupational Health and Physio Treatments

About Premier Foods

Premier Foods is a blue-chip, FTSE 250 business creating a family of high-profile brands such as Batchelors, Bisto, Angel Delight, Sharwoods and McDougall. Our mission is to enrich life through food – by meeting customers' everchanging needs through both innovation and continued excellent service around the brands we know and love.

In joining Premier Foods, you’ll help a thriving business continue its growth in market share. Our emphasis on sustainability, inclusion, and employee support has fuelled continual financial growth over the past five years. We’re on track to become carbon neutral by 2030.

People enjoy working for us because we are led and shaped by our values respecting and encouraging each other, being agile, championing bright ideas, aiming higher and being united; we are proud of how we treat our people. Your future will not just include personal growth as you make your mark, but you’ll make a difference to consumers and communities. Did you know we were at the heart of keeping the nation fed during the recent pandemic? This is much bigger than just a day-to-day role.

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Salary

£52k per annum