Customer Success Representative

Location

Cambridge, Cambridgeshire | United Kingdom

Job description

Are you passionate about technology, customer satisfaction, and looking for an exciting opportunity to contribute to a cutting-edge Cambridge-based scale up? Look no further! My client is on the lookout for a dynamic individual to join them as a Customer Success Representative

They are a forward-thinking technology scale up at the forefront of innovation in Cambridge. The team is dedicated to pushing the boundaries of what's possible in the Science, Technology, and Engineering sectors. With a commitment to excellence and a culture of continuous improvement, they're the future.

As a Customer Success Representative, you will play a pivotal role in ensuring their customers receive a seamless and exceptional level of service. Reporting directly to the Customer Success Manager, you'll leverage your technical background to understand customers' needs and identify new sales opportunities. Your contributions will be instrumental in fostering strong relationships with their clients and driving the success of the business.

Key Responsibilities:

• Provide outstanding customer service, ensuring customer satisfaction and loyalty.
• Utilize your technical expertise to address customer inquiries and challenges effectively.
• Collaborate with the Customer Success Manager to identify and capitalize on new sales opportunities.
• Act as a bridge between their customers and our technical team, ensuring a smooth communication channel.
• Embrace a proactive approach to problem-solving and continuous improvement.

What they offer:

• Exciting and innovative work environment.
• Opportunities for professional development and career progression.
• A supportive team dedicated to your success.
• The chance to work with cutting-edge technology in the heart of Cambridge.

Work Arrangements: This role will primarily be based in vibrant offices in Cambridge. They also offer the flexibility of working from home one day a week, allowing you to strike the perfect balance between collaboration and independence.

It is essential that the chosen candidate has background in Customer Success.

If you are a driven individual with a technical background in a similar role, ready to make a significant impact in the world of technology, we want to hear from you! Apply now by sending your CV to Lucy Atkin now!

Job tags

Salary

£28k - £35k per annum