Compliance Audit & Training Manager
Location
Folkestone, Kent | United Kingdom
Job description
About The Role
ROLE OVERVIEW
- To be responsible for compiling training plans and delivering all manditory and skills training requirements to OCS staff and where appropriate, Trust staff.
- To be responsible for ensuring all OCS staff are trained on appropriate Trust site specific procedures.
- To provide efficient, accurate, quality and timely administration functions within agreed parameters and budgets across all sites.
- To ensure compliance with all OCS and related Trust policies including Health & Safety, HR policies and current employment law. Training compliance where appropriate.
- To formulate and manage all training plans in conjunction with the OCS Management team.
- To provide statistical and financial data to the OCS management team at the contract. Coordinate and produce all OCS and Client reports for presentation.
- To ensure accurate, auditable records are kept for all services.
- To carry out internal audits, qual 100 audits and ensure all domestic services and Health and Safety compliance is audited and action plans produced and implemented to rectify.
- To deputise in the absence of the Domestic Manager, on call duties pro rota,working a 5 over 7 shift.
KEY TASKS & RESPONSIBILITIES
- Advise on and implement all OCS and Trust policies and processes. Ensure that all changes are effectively communicated and trained to all staff.
- Liaise with the managers and Trust representatives to carry out periodic audits, KPI monitoring and improve current KPI results.
- Maintain all office environments in an orderly fashion. Organise and maintain filing systems and records.
- Problem resolution for any HR, compliance or training related matters.
- To maintain and keep relevant back up files for all aspects of the business, including HR files, DBS checks, training records, Qual 100 and Trust audits, cash management audit and invoice processes.
- To support the management team with the month, and year, end process including stock/cash counts/invoice requests.
- To ensure all data is recorded onto OCS systems.
- Deal with any client or patient concerns and complaints promptly.
- To perform ad hoc duties as required and respond to any reasonable request of the Company or client.
- Carry out toolbox talks and ad-hoc training regarding audit, Health and Safety and KPI’s.
- To continually work with the management team in the implementation and improvement of training, administration and audit systems in the contract.
- Liaise with the OCS Management team to ensure all statutory and site-specific training is completed in accordance with the training plan and statutory timelines.
- Formulate and coordinate all patient and domestic surveys and audits.
- To produce robust, appropriate training plans for all OCS staff and hold regular monthly training sessions ensuring a robust training matrix is maintained.
- To deliver all appropriate H&S, mandatory and skills training for all OCS staff.
- To provide detailed training statistics for monthly OCS reports and attend monthly client meetings.
- To manage and report on Helpdesk/Trackforce KPI’s ensuring the efficiency of task processing and maintenance of devices and training.
Compliance Audit & Training Manager
- To be responsible for compiling training plans and delivering all manditory and skills training requirements to OCS staff and where appropriate, Trust staff.
- To be responsible for ensuring all OCS staff are trained on appropriate Trust site specific procedures.
- To provide efficient, accurate, quality and timely administration functions within agreed parameters and budgets across all sites.
- To ensure compliance with all OCS and related Trust policies including Health & Safety, HR policies and current employment law. Training compliance where appropriate.
- To formulate and manage all training plans in conjunction with the OCS Management team.
- To provide statistical and financial data to the OCS management team at the contract. Coordinate and produce all OCS and Client reports for presentation.
- To ensure accurate, auditable records are kept for all services.
To maintain and keep relevant back up files for all aspects of the business, including HR files, DBS checks, training records, Qual 100 and Trust audits, cash management audit and invoice processes.
To deliver all appropriate H&S, mandatory and skills training for all OCS staff.
QUALIFICATIONS, SKILLS & EXPERIENCE
Essential
About Us
OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operatesacross the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.
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