Bionic Services Ltd
Location
Luton, Bedfordshire | United Kingdom
Job description
At Bionic, we're making life radically easier for small business owners. We’re building a one-stop shop for business essentials, powered by smart technology and world-class human service giving them an experience so good that they trust Bionic to sort all their business needs for them.
To support our continued growth and exciting plans, we’re looking for Customer Service Team Leader to join our Customer Service Team in Luton, supporting customers through their interactions with Bionic.
About the role
As the Customer Service Team Leader, you’ll be responsible for overseeing our front-of-house customer service team. The ideal candidate will champion efficient, prompt, and friendly customer service while providing day-to-day management of a team of skilled agents.
You'll supervise, manage, and motivate team members daily, serving as the primary point of contact for both team members and customers. Additionally, you will foster a positive and highly motivated culture aimed at achieving and exceeding daily targets.
The successful candidate will receive hands-on coaching and support to excel in this role. If you thrive in a fast-paced environment and are passionate about delivering exceptional customer service, we encourage you to apply.
Day to Day in the role:
About you
You’ll be an enthusiastic, customer-focused person, able to demonstrate:
The interview process:
About Bionic Group
Bionic has over 800 people working across three office locations and four businesses; Bionic - London, Bionic Outbound – Luton, Think Business Loans – Chelmsford, and Smart – Field based agents.
We have a high energy work environment wherever the location; you can feel the passion the moment you walk through our door! Our work environments are packed with amazing people and energy, hubs of collaboration, creativity and fun! We’re one team, we get stuck in, we roll our sleeves up and we care about helping each other out wherever we can. We set the highest standards and show up every day to be the best version of ourselves.
Working at Bionic means provides you many opportunities to advance your career, with incredible progression, recognition, and reward.
Benefits
We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.
Enhance your health & wellbeing 🌱
Taking time away from work 🏖️
Family matters: for the special moments 🏠
Financial wellbeing 💸
Recognition 🌟
Job tags
Salary
