Time Recruitment Solutions Ltd
Location
Lowestoft, Suffolk | United Kingdom
Job description
Position: Service Quality Manager
Location: Lowestoft - Head Office based with travel nationwide, between Bournemouth to Manchester
Working Hours: 40 hours per week, 9am-5pm
Salary: £50,000 per annum + Car allowance
Time Recruitment are currently selecting a Service Quality Manager for our client based in Lowestoft. Our client is a family-run care company with a mission to provide the highest standard of person-centred care to all residents across their 30+ homes and services. It is an exciting time to join them, with plans for expansion over the coming years and therefore excellent opportunities for professional development.
As the Service Quality Manager, you will be monitoring, evaluating, and enhancing service quality standards in line with regulatory requirements and company policies. You will work alongside the operations team, care home managers, and staff to promote continuous improvements and ensure compliance across all services.
Responsibilities:
* Provide effective leadership and management.
* Recruit, train, and mentor care home managers and staff, fostering a positive and supportive work environment.
* Ensure compliance across all services and have knowledge of all applicable laws, regulations, and industry standards.
* Execute action plans and manage risks to ensure compliance.
* Evaluate and continuously monitor care processes, execute improvements when required, ensuring that all residents are in a comfortable and safe environment.
* Build and maintain positive relationships with residents, families, staff, and external stakeholders, including regulatory agencies, to ensure effective communication and collaboration.
Requirements:
* Registered nurse with valid NMC pin - Desirable
* Proven experience in a similar role within the healthcare or care home industry
* Strong knowledge of compliance and regulatory requirements in the care home industry
* Knowledge of best practices in quality care and environment for elderly residents
* Hold a full UK driving license
Benefits:
* Comprehensive induction and training programme
* Opportunities for career development and progression
* Employee Assistance Programme
* Blue Light Card Scheme
* Paid for full DBS disclosure
* Monthly Car Allowance
* 25 days annual leave plus bank holidays entitlement
If you are a Service Quality Manager with a passion for delivering exceptional care, please contact Tess at Time Recruitment or apply below!
Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Job tags
Salary
£50k per annum
