Customer Service Apprentice LIGHTWAVERF TECHNOLOGY LIMITED

Location

Aldridge, West Midlands | United Kingdom

Job description

What you will do in your working day

• Ensuring phone lines are answered
• Covering Live Chat via the Web Portal on a rotational basis
• Handling all 1st line queries/complaints
• Capturing all tickets and relevant information on our systems
• Logging all returns (with proof of purchase bought from retail/wholesale within 2 years)
• Escalating complaints where applicable to Line Manager
• Assisting with keeping all information up to date/relevant (e-commerce/Web/Youtube)
• Helping monitor social media channels where applicable (Facebook/Twitter/linkedin/Insta)
• Promoting Lightwavef products at all applicable times and warm handing to Telesales
• Supporting telesales staff to assist customers prior to purchase/after sales support
• Escalating/Logging all developer concerns into Jira where appropriate
• Making sure all email queries are handled promptly/professionally
• Helping with other tasks where time allows ie Sales lead tasks / product assembly

The training you will be getting

• Customer Service Practitioner Level 2 Apprenticeship Standard
• Functional Skills in maths and English if required

What to expect at the end of your apprenticeship

• Full time employment on completion, depending on performance
• Possible Level 3 progression

Job tags

Salary

£13.65k per annum