Massenhove Recruitment
Location
Bradford | United Kingdom
Job description
Job Title - First Response Technician - Water Damage
Location: There are opportunities in numerous locations across the UK
Job Market – Building Services / Insurance Claims
First Response Technician – Water – About the role
To undertake water damage and accidental damage restoration projects (drying, cleaning and sanitising as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.
First Response Technician - Water – Key duties
Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals
Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required
Undertaking onsite inspections, installation and monitoring of drying equipment, mitigation assessments and cleaning following water and other perils. To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded
Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review
First Response Technician - Water – Key requirements
At least 2 years previous experience of working in construction and/or building works
Basic computer knowledge
Knowledge of the Insurance claims process (desirable)
Previous experience within damage restoration (desirable)
Asbestos awareness (desirable)
Qualifications
Full driving licence with no more than 3 points
Job tags
Salary
