Hyundai Service Advisor Apprenticeship - Ashford MARSHALL MOTOR GROUP LIMITED

Location

Ashford, Kent | United Kingdom

Job description

What you will do in your working day

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects.

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

• Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
• Upselling and cross-selling additional products and services
• Booking in cars for MOT's and service
• Liaising with workshop vehicle technicians for updates with vehicle repair timescales
• Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
• Working to a high level of customer service at all times
• General ad hoc duties as and when required

The training you will be getting

Level 2 Customer Service Practitioner Apprenticeship Standard

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

Standard Training will include:

• Nationally recognised qualifications
• IMI level 2 Certificate in Customer Service for the Automotive Industry
• ATA Accreditation Customer Service Advisor
• Bespoke Hyundai certified training
• Regular in dealer review and assessment visits

What to expect at the end of your apprenticeship

• On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Job tags

Salary

£10.98k per annum