Location
Wiltshire | United Kingdom
Job description
Salary: Circa £50,000 + Benefits
Hybrid position – Clients have offices, Bath, Swindon, Trowbridge & Taunton.
Client Service
- Develops strong client relationships
- Innovates new approaches to improve client service/efficiency
- Manages client timetables and deadlines effectively
- Meets team specific performance targets, such as chargeable hours and job budgets
People & Leadership
- Manages teams in an inclusive way
- Acts as an effective mentor
- Acts as a role model to the team and lives the values
- Gives ongoing and timely feedback to the team
- Continues to develop personal brand and demonstrates good self-awareness of the impact they have on others
Business Development
Starts to own elements of business development
Builds awareness of topical issues to take to market to generate opportunities
Continues to develop external network
Actively supporting all sales, promotional, marketing and networking activities of the organisation either to current clients or targets
Knowledge Acquisition
Continues to build client relationship skills
Continues to build technical expertise
Continues to build broader business advisory and people management skills
Continues to build sector specialisms, becoming an expert in a specific area and attends relevant courses
Main duties and responsibilities
Client work:
- Ensures compliance with internal (audit methodology and risk management) and external (regulatory) requirements
- Ensure that clients receive an efficient and proactive service and client expectations are exceeded throughout the year. Liaison with Partners and other staff where appropriate to ensure all are kept up to date with relevant issues.
- Acting as a point of contact for partner portfolio in the partner’s absence ensuring that matters are dealt with in a timely manner and that the partner is aware of any outstanding queries
- Audit work and setting budgets – awareness of commercial aspects of clients’ business and impact on our work. Arrangement of timetable, booking of staff, planning review and completion of audit and other related assignments.
- Be aware of developments in compliance and how these impacts on our clients.
- Ensuring that all fee notes are generated and sent out in line with partner and client requirement.
- Manage margins effectively through accurate budgeting, pricing and profitability management on engagements
- Monitor time and expenses to engagements are recorded and submitted accurately
- Oversee WIP on projects / engagements and ensures billings are done on a timely basis and collections followed up to ensure lock up is below 100 days
- Negotiate pricing for engagements to ensure profitability whilst maintaining client interests
Staff Management:
- Organise staff on jobs, ensuring everyone is clear on expectations and timescales, is properly trained and receives constructive feedback. Ensure any shortages or excess workloads are identified and minimised.
- To ensure assessment forms are completed and feedback given to all staff on all jobs.
- Liaison with junior staff to assess any issues that need dealing with.
- Ensure appropriate in house and external training received personally.
Business Development:
- Prepare proposals for new work.
- Attend relevant marketing events.
- Present at seminars if required.
- Develop personal contacts.
- Identify and develop opportunities for current clients.
Job tags
Salary
£50k per annum
