Manpower
Location
Wokingham, Berkshire | United Kingdom
Job description
We have a fantastic opportunity to join the world's most broadly-based healthcare company supporting their business as a Customer Service Executive in the Nordic markets. Successful candidates will need to be fluent in English and one of the Nordic languages.
This is a full-time ongoing role working 7.5 hours per day between 8.00am and 4:00pm with a 30-minute lunch break which equates to a 37-hour working week from Monday to Friday.
This role is working remotely and is paying £12.87 per hour, rising to £13.23 per hour after three months with a pay review pending.
Although this position is working on a temporary, agency contract, the duration of the role is open-ended with no specific end-date. We are looking for people who can commit for a minimum of twelve months.
Job Purpose
A front-line communicator, processing inbound and outbound orders, enquiries, complaints, and information through multiple methods of communication. Ensure adequate preparation to effectively manage the customer relationship and carry out specific responsibilities for internal and external added value programmes.
Contribute to the achievement of the departmental service level agreements ensuring excellent service delivery with every interaction and moving to a first contact resolution and complete ownership of the customer experience.
Responsibilities
Knowledge / Experience / Skills
Essential:
Desirable
Knowledge / Proficiency of SAP
Job tags
Salary
£12.87 - £13.23 per hour