Daisy Corporate Services
Location
Stretford, Greater Manchester | United Kingdom
Job description
What does a day look like for you here?
Working on hybrid basis, you'll be part of a friendly team of other Customer Service Executives that provide top-notch support to customers who have questions, complaints, or requests about our various products or services. The top-notch support you provide to our customers will normally be via inbound calls, but you will also respond to email and chat queries from time to time.
The team receives a wide range of questions from our customers, from general queries to complex billing and payment issues. To be successful, you’ll need to be a great communicator with excellent problem-solving skills, and a willingness to learn all about our wide range of products. As you receive calls, your job will be to understand the query and then use your outstanding product knowledge to provide a quick resolution to delight our customers.
As the face of Daisy to our customers, partners, and suppliers, it's important that you embody our values of making customers happy, being ambitious in your work, supporting personal growth, and always striving to give the best experience possible in every customer interaction.
This is a fantastic opportunity if you are seeking a role with the UK’s leading managed service provider which can also offer a healthy work-life balance.
So, what are we looking for?
Back to that ambition of ours. We want to be the UK’s go-to managed service provider. That’s where you come in. Ideally, you will have a logical mindset and enjoy puzzles. Good problem-solving skills are key to success in this role. Being resourceful will also serve you well as you may conduct your own research to solve some issues. Of course, being passionate about all things technical never hurts! This role is customer facing so, in addition to your technical abilities, you’ll naturally be a Customer Service Superstar.
You should also have:
Who are we?
We’re a technology business with big ambitions and a friendly northern culture with over 1,000 colleagues. A managed service provider with a passion for delivering business improvements to customers that makes them feel at ease. From cloud-based connectivity to cyber security that creates modern workplaces. We’re trusted by thousands to deliver IT solutions that make life simple and productive.
We don’t just focus on our customers; we also spend time investing in our colleagues and aim to be as people centric as possible. We do this by fostering an inclusive and supportive culture where our colleagues feel valued and appreciated. In fact, in our most recent Colleague Engagement Survey, 90% agreed that their manager genuinely cares about them as a person and consistently takes an honest and open approach to communication.
Did we mention the perks?
Daisy isn’t just a great place to work, from day one, you will have access to a wide range of excellent benefits. You’ll receive a generous annual leave allowance, access to our Daisy Grow training platform , discounted health plans with eye care schemes, robust health & wellbeing programmes, in-house Wellbeing Team , extensive discounts system and enhanced family friendly policies.
We want you to have the best work-life balance possible which is why you will also receive 1 additional day of annual leave for each year you are with Daisy with a balance of up to 30 days. Birthday? Wedding? No problem, you get one free day of leave to enjoy these special events, on us!
Your benefits will include:
Ready to join the UK’s go-to managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.
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