Location
England | United Kingdom
Job description
Our client is seeking a highly motivated Duty Manager to join their team. As a Duty Manager, you will play a key role in ensuring the smooth operation of the hotel across all departments and maintaining exceptional customer service for guests.
Tasks/Duties/Responsibilities:
- Undertake Duty Management in line with the Duty Management rota.
- Execute tasks outlined on the Duty Manager's Checklist.
- Supervise staff, reporting any issues to Managers &/or the Proprietor.
- Address staff welfare, handling problems and complaints.
- Manage guest relations, ensuring guest satisfaction and addressing any issues or complaints.
- Oversee daily hotel operations, providing assistance in various departments if required.
- Ensure strict adherence to Fire, Health, and Safety procedures.
- Maintain high standards of personal appearance as per the hotel's guidelines.
Experience/Skills: - Management Experience: Previous management experience in the hospitality industry is essential.
- Customer Service: Exceptional customer service skills with a focus on guest satisfaction.
- Problem-Solving: Ability to promptly address issues and find effective solutions.
- Team Leadership: Strong leadership skills to supervise and motivate staff.
- Adaptability: Willingness to assist in various departments and adapt to different roles.
- Safety Compliance: Knowledge of and commitment to Fire, Health, and Safety procedures.
What We Offer: - Competitive Salary: £25-£30k plus tips
- Career Growth: Opportunities for professional development within a thriving hospitality environment.
- Positive Workplace: Join a team dedicated to delivering outstanding guest experiences.
- Full-time Benefits: Enjoy the benefits of full-time employment, including healthcare and paid time off.
If you have a passion for hospitality, proven management skills, and a commitment to exceptional customer service, we invite you to apply. Please click apply now to contact Ryan Parsons at Select Recruitment Specialists. #J-18808-Ljbffr
Job tags
Salary
