Regional Business Manager

Location

Southampton | United Kingdom

Job description

Due to expansion we are currently seeking a Regional Business Manager for our newly acquired Southampton depot.

Benefits:

In addition to a highly competitive salary, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits

Purpose of the position

• Overall responsibility for the effective running of the regional engineering team, ensuring every engineer achieves their personal performance targets and the overall objectives for the region are met.
• Ensuring health, safety and environmental processes are adhered to in our MFS sites, on customer premises and when engineers are working remotely.
• Drive a positive culture across the region through regular engagement and communication with engineers and customers.

Accountability

• Financial results and KPI delivery for the region
• Customer satisfaction and resolution of any complaints
• Ensuring that engineers are trained and coached to deliver the best possible results for our customers
• Strong leadership is given to all members of the regional team

Capability

• To ensure the timely investigation and resolution of operational and Health and Safety issues
• To contribute towards the continuous improvement of processes/methods and operating practices within the department
• To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning
• Line management responsibilities for the structure within the regional business area
• To build rapport, develop trust and respect from both internal and external customers
• To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions,

Tasks:

• To deal with any disciplinary/grievance matters in line with Company procedures
• Implement an affective structure within the defined region, ensuring correct headcount vs productivity and continually measuring
• Carry out recruitment of team members where required
• To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company process
• To undertake regional resource planning and ensure engineer availability inline with demand including planning of overtime and call out rotas.
• Carry out proactive performance review meetings with key customers
• Conduct accident/incident investigations in a timely manner when required.
• Complete regular audits of MFS and customer sites to ensure all standards are maintained.
• Hold regular team meetings to encourage sharing of best practise
• Meet with engineers regularly to drive engagement in the region
• To undertake such duties as may be reasonably required for the effective operation of the function

Behavioural Competencies:

• Be able to deliver results and be financially aware
• Have the ability to think strategically and plan ahead
• Empower others through delegation and coaching
• Be able to nurture relationships and manage stakeholders
• Must demonstrate integrity

Technical Competencies:

• Must have a good commercial acumen and understand P&L
• Confident in dealing with customer issues or problems
• Committed to driving the highest possible standards everyday
• Engaging and positive can do attitude
• Good computer skills and understanding of all relevant software packages
• Excellent people skills

Education:

• IOSH (desirable)
• A degree in Business Management or equivalent qualification (desirable)

Experience:

• Experience leading field based engineering teams (essential)
• Proven in depth experience of operational procedures and standards.
• Experience of Process Review & Implementation.
• Experience of people management and leadership within a professional business environment
• Working knowledge of Disciplinary and Grievance procedures
• Experience of the management of Health and Safety (IOSH qualification preferred)
• Experience of managing Key Performance Indicators and finances
• Experience of planning and managing resources
• Experience of establishing and building positive and effective customer relationships.

Additional local needs

• Holds a full UK driving license (essential)
• Depot based with the requirement to work at various locations if business needs dictate

#LI-Onsite

#LI-DW1

IND01

Job tags

Salary