Diploma with 5 years' experience or minimum 8 years of DevOps and Services experience
Good understanding of Planisware and Loftware
Good understanding of ServiceNow platform
Service Level Management in line with ITIL principles
Resolver Team coordination and management
Relationship management and conflict resolution skills
A good understanding of the organization' services provided, customers/users, business functions and the digital capabilities that contribute towards delivery.
Innovative thinking with service quality, and its improvement, within limits of costs and business direction
Experience in large global organisation using in-sourced and out-sourced IT service providers
