IT Support Apprentice (Thames Hospice)
THAMES HOSPICE
Location
Windsor, Berkshire | United Kingdom
Job description
What you will do in your working day
- Supporting and maintaining the Hospice’s IT infrastructure.
- Diagnosing and solving common IT-related problems.
- Actively/proactively managing the support tickets and escalating more complex cases.
- Working in accordance with the Hospice’s IT policies and procedures to safeguard all users.
- Installing new and existing software on existing PCs.
- Providing support on all computer systems, installation, setup, troubleshooting and ongoing maintenance.
- Provide assessment of equipment in the hospice.
- Maintain hardware and update elements where required.
- Advising second and third line support of incidents/resolutions or ongoing issues that need resolution.
- Performing complete computer installations and/or setup.
- Administering e-mail and user groups and accounts within the hospice.
- Maintaining an up-to-date inventory of the specialist IT equipment.
- Assisting in identifying and removing out of date IT equipment.
- Monitoring and achieving the efficient organisation of the work and storage areas and ensuring cleanliness, safety, and security.
- Maintaining confidentiality of information acquired while undertaking duties.
- Undertaking duties as the Head of IT or delegated representative may reasonably request.
The training you will be getting
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
- Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
- Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
- Prioritise systems support tasks and monitor and maintaining system performance.
- Maintain regulatory, legal, and professional standards.
- Support the information systems needs for your business.
What to expect at the end of your apprenticeship
The role offers a permanent role upon completion of the apprenticeship depending on performance.
Job tags
Salary
£14.5k per annum
