Location
Redhill, Surrey | United Kingdom
Job description
Competitive Salary - £23,000-£27,000 depending on experienceAward winning training with access to online and in-person training coursesOngoing support with your work-life balance being a priority
Job title: Care Coordinator
Company Name: Right at Home Reigate & Crawley
Location: Redhill
Are you looking to join a family-feel team that really values and appreciates their workforce? Are you looking for an opportunity to grow and develop in a high-quality homecare business?
Right at Home Reigate and Crawley are an award-winning provider of premium quality care. We are looking for an experienced Care Coordinator to join our growing team.
We offer:
- Competitive Salary - £23,000-£27,000 depending on experience
- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Opportunity to learn from other Care Coordinators across our network
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway
As a Care Coordinator for Right at Home Reigate and Crawley, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. We cover Reigate, Redhill, Bletchingley , Charlwood, Oxted, Godstone, Crawley & Horley, therefore local area knowledge is highly desirable.
Main duties and responsibilities:
- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of "GOOD" CQC rating.
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- Ensure consistent application of company policies, procedures and approved practice; and to promote the aims of the business. Including being up to date with your own training and CPD records
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.
Qualifications and Experience
- Experience in a customer service setting, building up relationships – Essential
- Previous Domiciliary Care experience – Essential
- Use of a scheduling / HR / recording system – Desirable
- Relevant qualification, such as Level 3 Health & Social Care NVQ – Desirable
Skills and Attributes:
- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads
Please note, this is not a remote role, you will be required to work in our office in Redhill.If you have experience as a Care Coordinator, Care Scheduler, Care Administrator or Field Care Supervisor we would love to hear from you. However, if you do not have experience, we provide full training and encourage candidates from all sectors to apply, for example: retail management, hospitality staffing or, airline scheduling. This could be your new career, with the full support and training. Anything is possible if you put your head and heart into it.
Must hold a full and valid UK or EU/EEA driving license and have access to own vehicle .
Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.
Competitive hourly rates plus mileage and additional benefits.
Training and Support
With fun and interactive employee training, regular 1-1 support and access to a real career pathway... the sky's the limit!
Feel Valued and Appreciated
We know that our CareGivers are the face of the company, so we ensure that we value our team – supporting them and helping them develop as well as recognising the amazing work they do!
Do you want real career progression and the opportunity to grow?
We believe in supporting all of our employees to be the best that they can be! The sky’s the limit at Right at Home, whether you need practical experience to help you with your studies or you want to progress into management, we are happy to help!
About Right at Home UK
Right at Home UK is one of the world’s most trusted care companies. Through its global network of over 600 locally owned and operated offices it helps thousands of people every day to continue living happily and independently in their own homes.
The personal choices of our Clientsare at the forefront of the care we provide, and our care is “outcome focussed” meaning that we support Clientsto achieve what they want – whether that be the ability towalk unaided to the bottom of the garden or go dancing and swimming.
Founded in 2010
The Office Team · Reigate & Crawley
Competitive Salary - £23,000-£27,000 depending on experienceAward winning training with access to online and in-person training coursesOngoing support with your work-life balance being a priority
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